Experienced Clinical Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members and partners. As a Clinical Customer Service Representative, you'll play a vital role in providing timely and accurate support to our clients, ensuring their needs are met and exceeded. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional service to our members and partners. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a remote worker, you'll have the flexibility to work from home while being part of a dynamic and supportive team.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Responding to incoming telephone calls and chats from providers, members, and health plans in a professional, accurate, timely, and courteous manner.
• Communicating effectively with callers to understand their needs and provide timely solutions.
• Utilizing arenaflex proprietary systems to look up caller information and provide accurate responses.
• Forwarding logs requiring further research to the appropriate department.
• Managing time to ensure calls are answered within required timeframes and follow-up is done in a timely manner.
• Meeting or exceeding minimum key job accountabilities established for the Customer Service Representative position.
• Maintaining a safe, secure, and healthy work environment by following all legal and compliance requirements.
• Completing all arenaflex and CSS trainings timely.
• Attending weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responding to requests for internal and external customers and/or clients, as required.
• Performing other duties as assigned.
• Complying with all policies and standards.

Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience performing customer service duties, with inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

Core Competencies

As a Clinical Customer Service Representative, you'll demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Excellent customer service skills to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• The ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• The ability to exercise strict confidentiality in all matters.

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, with the ability to sit for long periods of time.
• The ability to see, speak, and hear other personnel and/or objects.
• The ability to communicate both in verbal and written form.
• The ability to travel within and around the facility or Work from Home (WFH) environment.
• The ability to use a telephone, computer keyboard, and mouse.
• The ability to lift up to 10 lbs.

Environmental Conditions

This role is based in a Work-from-Home (WFH) environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified individuals from all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Clinical Customer Service Representative. Apply for this job