Experienced Patient Billing Customer Service Representative – Remote Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving complex billing inquiries.

• Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-oriented approach.
• Maintain performance goals, meeting or exceeding productivity and quality standards.
• Ability to become proficient with processes after completing a structured training program, embracing a culture of continuous learning and improvement.

Knowledge, Skills, and Abilities:

• Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, managing multiple tasks and priorities while maintaining a high level of productivity.
• Proficiency navigating multiple computer screens and applications, efficiently utilizing technology to streamline processes and improve customer experiences.
• Alpha-Numeric data entry proficiency, accurately and efficiently capturing and processing patient information.
• Excellent communication skills, effectively communicating with patients, healthcare providers, and internal stakeholders to resolve complex billing issues.

Qualifications:

• High School Diploma or equivalent required.

• Minimum 1+ year work experience required, with a strong preference for previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments.
• Previous work in high-volume calls environments with several computer windows open highly desirable.
• Previous interaction and communications with patients regarding medical information strongly preferred.

Technical/Other Requirements:

• Internet download speed of at least 50 megabytes per second connectivity required for remote work.

• Ability to connect equipment to a router/modem with an Ethernet cord, ensuring stable and secure internet connectivity.
• Dedicated area to perform duties without interference, with structured breaks to maintain productivity and well-being.
• Ability to manage time and tasks independently, maintaining a high level of productivity and efficiency.

Why Join arenaflex as a Customer Service Support Representative?

• Work from home opportunity, enjoying the flexibility and convenience of remote work.

• Quarterly variable bonus potential, recognizing and rewarding exceptional performance and contributions.
• Generous paid time off, allowing for relaxation, rejuvenation, and quality time with loved ones.
• Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage and peace of mind.
• Flexible Spending Accounts, empowering employees to manage their finances and prioritize their well-being.
• 401(k) and Employee Stock Purchase plans, providing opportunities for long-term financial growth and security.
• No Charge Lab Testing, promoting health and wellness through convenient and accessible medical services.
• Fitness Reimbursement Program, supporting employees in their fitness and wellness journeys.
• And many more incentives, recognizing and rewarding employees for their hard work and dedication.

Pay Range:

$15.25-16.00 or State/Local minimum wage, if higher.

Application Window Closes:

8/18/2025

Shift and Schedule:

The shift for this position will be Monday-Friday; 11am-8pm (EST), which is equivalent to 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). During training, the hours will be 9am-6pm EST.

Shift Differential:

10% Shift Differential for residents in Eastern time zone.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, striving for inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind, making employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to:

• Race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility and Accommodations:

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