Experienced Seasonal Customer Care Specialist 1 – Remote – Florida in Tampa, FL

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Seasonal Customer Care Specialist 1, you'll be the voice of arenaflex, providing world-class service to our customers across the country during peak and scaled events in a virtual contact center environment. If you're passionate about delivering outstanding service, enthusiastic about solving problems, and committed to making a difference, we want to hear from you!

About arenaflex

arenaflex is a leading retailer that's passionate about delivering exceptional customer experiences. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with the best possible service. Our virtual contact center is the heartbeat of our customer service operations, and we're looking for talented individuals like you to join our team.

Job Summary

As a Seasonal Customer Care Specialist 1, you'll be responsible for providing world-class service to our customers via incoming phone contacts. You'll troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, process orders, and track customer packages. If you're a team player with excellent communication skills, conflict management skills, and a passion for delivering outstanding service, we want to hear from you!

Responsibilities

* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers

• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Requirements

* The ability to meet the arenaflex Remote Work Policy and all detailed expectations, including: + Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download - Internet connection must be wired to modem; wireless internet connection not permitted + A quiet, distraction-free, secure home workspace + The ability to work your entire shift using a computer while stationed at a desk, wearing a headset + Participation in video calls using both the sound and video features of the video conference platform

• Excellent communication skills
• Conflict management skills and professional composure
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• The ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

What We Offer

* A competitive hourly rate

• A work-from-home opportunity with a flexible schedule
• A comprehensive training program to ensure your success
• A $50 post-tax stipend each month for business expenses
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• A range of benefits, including medical, vision, dental, retirement, and paid time away
• Life insurance and disability benefits
• Merchandise discount and EAP resources

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Seasonal Customer Care Specialist 1, you'll have the opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in your role and beyond.

Work Environment and Company Culture

Our virtual contact center is a dynamic and supportive work environment that's designed to help you succeed. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, diverse, and supportive. As a Seasonal Customer Care Specialist 1, you'll be part of a team that's dedicated to making a difference in the lives of our customers.

How to Apply

If you're passionate about delivering outstanding customer service and committed to making a difference, we want to hear from you! To apply for this role, please click on the link below: Apply to this job We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment. Apply for this job