Customer Experience Representative - Temporary
Join arenaflex, a pioneering data platform company, as we revolutionize the healthcare industry with our cutting-edge technology and commitment to excellence. As a Customer Experience Representative - Temporary, you will be an integral part of our high-performing, values-driven team, working closely with Record HUB customers to provide exceptional service and support.
About arenaflex
arenaflex is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. We believe that by harnessing the power of data, we can create a better future for healthcare. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. arenaflex is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
Position Highlights
* Full-Time Temporary: Monday-Friday 8:00-6:00 PM
- Location: This role will be performed Remote - WFH
- Responding and troubleshooting customer inquiries and escalations in a timely manner.
- Documenting information on multiple platforms using two computer monitors.
- Preferred Customer Service and Data Entry and Release of Information experience
What You Will Do...
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries in a high call volume, fast-paced environment.
- Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product-related questions, resolving issues, and educating customers.
- Investigate and solve product and service complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Performs other related duties as assigned
What Helps You Stand Out...
* Excellent communication skills including active listening.
- Service-oriented to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Critical thinking and strong problem-solving skills
- Proficient computer skills with the ability to learn new software and tools.
- Proficient in working with ticketing systems
Education and Experience
* High school diploma, general education degree, or equivalent.
- 3 or more years of Customer service experience required
- Experience using Call Center Phone systems like Ring Central
- 1 or more year of experience in a call center environment.
- Data entry/Typing skills of 30 WPM
Compensation and Benefits
* The estimated base pay range per hour for this role is: $17.18-$22.74 USD
- arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- We also offer opportunities for career growth and professional development, as well as a collaborative and supportive work environment.
Why Join arenaflex?
* arenaflex is a values-driven company that prioritizes diversity, equity, and inclusion.
- We are committed to creating a work environment that is free from job discrimination and harassment.
- We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
- Our team is passionate about making a positive impact in the healthcare industry, and we are looking for like-minded individuals to join us on this journey.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here: [https://www.arenaflex.com/eeo-commitment-statement](https://www.arenaflex.com/eeo-commitment-statement).
Accommodations
arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
Privacy Policy
For more information about how we collect and use your data, please review our Privacy Policy here: [https://www.arenaflex.com/privacy-policy](https://www.arenaflex.com/privacy-policy).
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