Experienced Accounts Payable Customer Success Advisor – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way mid-market and large enterprise customers automate accounts payable processing through cutting-edge technology and innovative solutions. As a fast-growing SaaS company, we're on a mission to save our clients millions each year by streamlining their financial systems. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

Job Summary:

We're seeking an experienced Accounts Payable Customer Success Advisor to join our team in Portland, OR. As a key member of our customer success team, you'll be responsible for building strong relationships with our clients, driving product adoption, and solving their biggest AP processing challenges. If you have a strong SME background in Accounting and a proven track record of success in customer-facing roles, we encourage you to apply.

About arenaflex:

arenaflex is a leading provider of SaaS solutions for mid-market and large enterprise customers. Our innovative technology helps businesses automate accounts payable processing, reducing manual errors and increasing efficiency. With a strong focus on customer success, we're committed to delivering exceptional experiences that drive business growth and profitability.

What You'll Do:

As an Accounts Payable Customer Success Advisor, your primary responsibility will be to build strong relationships with our clients, drive product adoption, and solve their biggest AP processing challenges. Your day-to-day will include:

Drive customer engagement through product knowledge and adoption:

You'll serve as a product, company, and industry ambassador, educating prospects and customers on AP automation. This will be done through proactive coaching, training, and problem-solving opportunities to grow the adoption of features and/or solutions.

• Maintain a healthy customer portfolio that aligns with the business and partnership strategies: You'll conduct regularly cadenced customer reviews to ensure goal alignment is maintained and that their product expectations and desired outcomes are realistic and achievable. You'll have opportunities to work with different teams to mitigate risk and preserve growth throughout the customer lifecycle.

Ensure internal team success through effective written processes and procedures:

Through your time with our clients, you'll provide insight and relay the voice of the customer to internal teams. You'll have the chance to develop collaborative initiatives with other departments that look to reduce manual activities (either internal or external), improve customer experience, and support a self-service model.

What We're Looking For:

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2+ years of experience with accounting teams and terms.

* 3+ years of experience in the field of Customer Success, preferably at a SaaS company that is focused on B2B enterprise and mid-sized customers. *

Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar.

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Demonstrated proficiency with Microsoft Excel or similar.

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Bonus:

+ GAAP (or similar) certification + Familiarity with Workday Financials (from an AP SME perspective) and/or other cloud ERP systems

Why Join arenaflex?

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Competitive salary:

We offer a salary range of $71,000 - $91,000, based on experience and expertise.

Comprehensive benefits:

We provide comprehensive health care benefits (100% covered for employees, 50% for dependents), a generous retirement plan match, and a platform for good: a culture of Diversity, Equity & Inclusion, charity matching, and volunteer days.

Remote-first culture:

No matter where you are, you'll feel connected to the team.

Flexible time off:

You'll receive 10 paid holidays, Flex Fridays during the summer, and one week off between Christmas and New Year's.

Lifelong Learning Allowance:

You'll receive an annual allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.).

Great tools and tech:

We give you the best tools and tech to do your best work: Hardware, software, and home office setups.

Our Interview and Hiring Process:

We want the best people on our team. To get them, we've built our hiring process around three Ts: thorough, transparent, and thoughtful. Our interview process is an honest evaluation of what you've done, what you're good at, and what you're working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company. Here's how it works:

Application

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Screen interview - video call (30-60 minutes)

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Deep dive interview with the hiring manager - phone call (90+ mins)

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Focused interviews with select potential teammates - 1 to 2 video calls (30 mins each)

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Reference calls with your last several managers

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Offer letter

Apply Now:

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team as an Accounts Payable Customer Success Advisor. Apply to this job Apply for this job