Virtual Customer Scheduling Clerk – Mental and Behavioral Health Services

At arenaflex, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most. As a rapidly growing mental and behavioral health company, we are dedicated to creating a safe and supportive environment for our clients and our team. We are now looking for a highly skilled and compassionate Virtual Customer Scheduling Clerk to join our team and play a crucial role in managing our clients' appointments and schedules.

About arenaflex

arenaflex is a leading provider of accessible and quality mental and behavioral health services to individuals, families, and organizations. Our mission is to improve mental and behavioral health care for all by providing a wide range of virtual services that cater to diverse needs and preferences. We are committed to creating a supportive and inclusive work culture where our team members feel valued, empowered, and motivated to make a positive impact on people's lives.

Job Summary

As a Virtual Customer Scheduling Clerk at arenaflex, you will be responsible for interacting with individuals, their families, and/or referring providers with professionalism, compassion, and a customer-centric mindset. You will work remotely in a fast-paced virtual environment, providing exceptional customer service and ensuring a smooth scheduling process for those seeking mental and behavioral health services. Your primary goal will be to provide timely and accurate scheduling support to our clients, while maintaining confidentiality and security of client information in accordance with company policies and HIPAA regulations.

Key Responsibilities

• Answering Inbound Calls and Emails: Respond to incoming calls and emails from individuals, their families, and/or referring providers seeking mental and behavioral health services, providing clear and concise information about our services and answering any questions or concerns they may have.

• Scheduling Appointments: Accurately schedule appointments for clients with clinicians based on their needs and availability, ensuring that all client information and scheduling is accurate and up-to-date.
• Collaborating with Internal Teams: Work closely with internal teams to ensure seamless communication and coordination, maintaining confidentiality and security of client information at all times.
• Maintaining Confidentiality and Security: Adhere to company policies and HIPAA regulations to maintain the confidentiality and security of client information, ensuring that all sensitive information is handled with care and discretion.
• Proactive Scheduling: Proactively reach out to clients to schedule appointments, reschedule appointments, and confirm appointments, ensuring that our clients receive timely and accurate scheduling support.
• Utilizing Scheduling Software: Effectively use scheduling software and other tools to ensure efficient and organized scheduling processes, minimizing errors and maximizing productivity.

Qualifications

• Education: High school diploma or equivalent required; Bachelor's degree in psychology, social work, or related field preferred.

• Experience: 1-2 years of experience in customer service or scheduling role, preferably in a healthcare or mental healthcare setting.
• Communication Skills: Excellent communication skills, both verbal and written, with the ability to maintain a professional and empathetic demeanor at all times.
• Time-Management and Organizational Skills: Strong time-management and organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Technical Skills: Proficient in using computer software and applications, with knowledge of scheduling software a plus.
• Adaptability: Ability to work remotely and adapt to a virtual working environment.
• Knowledge of Mental and Behavioral Health Services: Basic knowledge of mental and behavioral health services and terminology preferred.

Why Join Us

At arenaflex, we are passionate about providing quality and accessible mental and behavioral health services to individuals, families, and organizations. By joining our team as a Virtual Customer Scheduling Clerk, you will have the opportunity to make a positive impact on people's lives every day. We offer a competitive salary and comprehensive benefits package, along with a supportive and inclusive work culture where your ideas and contributions are valued.

Career Growth Opportunities and Learning Benefits

As a Virtual Customer Scheduling Clerk at arenaflex, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional Development: Opportunities for professional development and growth, including training and mentorship programs.
• Mentorship: Access to experienced mentors who can provide guidance and support in your role.
• Cross-Functional Training: Opportunities to learn about other areas of the organization and develop a broader understanding of our services and operations.
• Wellness and Self-Care: Access to wellness and self-care programs, including mental health resources and employee assistance programs.

Work Environment and Company Culture

As a Virtual Customer Scheduling Clerk at arenaflex, you will work remotely in a fast-paced virtual environment, providing exceptional customer service and ensuring a smooth scheduling process for our clients. Our company culture is built on the values of compassion, empathy, and inclusivity, with a focus on creating a safe and supportive environment for our clients and our team.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• Salary: $60,000 - $70,000 per year (remote, Colorado Springs, Colorado, US).
• Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Perks: Access to wellness and self-care programs, including mental health resources and employee assistance programs.

How to Apply

If you are a dedicated, organized, and compassionate individual with a customer-focused mindset, we encourage you to apply for the Virtual Customer Scheduling Clerk position at arenaflex. Join us on our mission to improve mental and behavioral health care for all. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job