Experienced Customer Happiness Team Agent (Seasonal) – Wine Industry Customer Service Representative

At arenaflex, we're passionate about making the world of wine a better place, one customer at a time. As a seasonal Customer Happiness Team Agent, you'll play a vital role in delivering exceptional customer experiences, turning tricky situations into great experiences, and making our customers feel like VIPs. If you're a people person with a passion for wine and a knack for making others happy, we want to hear from you!

About arenaflex

arenaflex is a leading online direct-to-consumer winery in the USA, shipping over 1 million packs a year to curious wine lovers. We're a global team with offices in the UK and Australia, driven by a passion for customer experience, performance, and entrepreneurship. Our culture is built on a foundation of trust, inclusivity, and a love for wine. We're proud to be an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Your Purpose

As a seasonal Customer Happiness Team Agent, you'll be on the front lines of our customer experience, solving problems, answering questions, and making our customers feel like VIPs. You'll be part of a dynamic team that's passionate about delivering exceptional customer service, and you'll have the opportunity to grow both personally and professionally in a fast-paced and entrepreneurial environment.

Key Responsibilities

• Keep up with a fast-paced contact center, handling an average of 64 interactions per shift

• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Turn tricky situations into great experiences, using your problem-solving skills and creativity
• Be reliable and consistently show up for your shift on time, giving it your all
• Love being on the phone and computer most of the day, using your multitasking skills to juggle multiple conversations and tasks

Essential Qualifications

• Must be 21 years of age or older (we're in the wine business after all!)

• Must be able to take phone calls from customers while working remotely
• Previous customer service experience, preferably from a call center-like environment
• Must be eligible on your own to work in the US to qualify (an employer-sponsored work visa is not currently available for this role)
• Must be able to work either a Tuesday-Saturday shift or Sunday-Thursday, 8-5 PST on weekends and 9-6 PST on weekdays
• You live in KS, CA, or CO (for payroll tax purposes)

Preferred Qualifications

• Experience in a call center-like environment

• Previous experience in the wine industry or a related field
• Comfort with technology, multitasking, and fast-paced work
• Exceptional verbal and written communication skills
• A natural instinct to help people and go above and beyond
• Feel good about yourself when you can turn someone's day around
• Open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Already love wine or are interested in learning more about it

Skills and Competencies

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Comfort with technology, including CRM software and other customer service tools
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a seasonal Customer Happiness Team Agent, you'll have the opportunity to grow both personally and professionally in a fast-paced and entrepreneurial environment. You'll receive training and support to help you develop your skills and competencies, and you'll have the opportunity to take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

arenaflex is a remote-friendly company, and as a seasonal Customer Happiness Team Agent, you'll have the opportunity to work from home or a remote location. You'll be part of a dynamic team that's passionate about delivering exceptional customer service, and you'll have the opportunity to connect with colleagues and customers from around the world.

Compensation, Perks, and Benefits

• Compensation: $18.81/hour

• Fully remote position, we provide all the equipment
• Up to $280/month in performance bonuses
• 48 hours of sick time
• Wine allowance - $50 a month towards your arenaflex account
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends!

The Hiring Process

• One-way video screen (answer a few questions at your convenience)

• Video interview with hiring managers
• Final decision+offer (if we're a good match)

Sound Like You?

If you're passionate about people, customer service, and maybe a glass of something red or bubbly, we want to hear from you! Prior wine knowledge is a bonus, but not required. We'll teach you what you need to know. Apply to this job Apply for this job