Experienced Full Stack Customer Service Support Representative – Billing (REMOTE)

At arenaflex, we're accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a fast-paced and dynamic organization, we're committed to helping solve some of today's biggest health challenges around the world. We're seeking an experienced and skilled Customer Service Support Representative to join our Specialty Testing team, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a leading healthcare company dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is passionate about making a difference in the lives of patients and clients, and we're committed to providing exceptional customer service and support. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

Job Summary

We're seeking an experienced Customer Service Support Representative to join our Specialty Testing team, working remotely from the comfort of your own home. As a key member of our team, you'll be responsible for providing exceptional customer service and support to patients and clients, answering billing questions, and navigating complex insurance coverage and payment options. If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Providing exceptional customer service and support to patients and clients, answering billing questions, and navigating complex insurance coverage and payment options
• Researching and communicating complex information in a clear and concise manner
• Navigating and working on multiple systems and websites simultaneously
• Collaborating with other departments to resolve reimbursement opportunities
• Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
• Initiating payment plans for patients for outstanding balances
• Documenting telephone conversations clearly and accurately in the respective systems
• Updating and maintaining records in the billing system, including the review of accounts, payment collections, and case notes
• Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations
• Assisting with other duties as assigned

Qualifications

To be successful in this role, you'll need:

• An Associate's degree with at least 1+ year of prior relevant work experience, or a High School diploma/GED equivalent with at least 3+ years of relevant work experience
• Prior healthcare experience is strongly preferred, with a strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) is strongly preferred
• Previous customer service experience handling high call volume is strongly preferred
• Medicare/Medicaid billing experience is preferred
• Knowledge of CPT and ICD10 codes is strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred
• Working knowledge of prior authorization is preferred
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is preferred
• XIFIN experience is preferred
• Bilingual in English and Spanish is preferred

Desired Skills

In addition to the qualifications listed above, we're looking for individuals with:

• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency in MS Windows, MS Office, and database experience

Physical Requirements

As a remote employee, you'll need to be able to:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements

To ensure a smooth and successful remote work experience, you'll need to:

• Have an internet speed of at least 50 megabytes per second
• Be able to connect equipment to a router/modem with an Ethernet cord
• Not be able to connect equipment through Wi-Fi or satellite internet

Benefits

As an arenaflex employee, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, committed to inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual.

Application Window

The application window for this position closes on August 15, 2025.

How to Apply

If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please click on the link below to apply: Apply to this job Apply for this job