Experienced Customer Operations Specialist – Evening Hours at arenaflex

Job Summary:

Join arenaflex, a pioneering company revolutionizing the senior care payments experience, as a Customer Operations Specialist. This exciting role offers a unique opportunity to shape the direction of our growing Operations team, ensuring smooth payment processing and exceptional customer support. If you're passionate about data analysis, problem-solving, and customer-centricity, this could be the perfect fit for you.

About arenaflex:

arenaflex is building the "financial OS for senior care," aiming to simplify the complex process of managing payments for senior living operators and families. Our mission is to make managing money for senior living easy, so our customers can focus on providing quality housing and care. With a strong foundation in innovation and a commitment to customer satisfaction, we're expanding our hubs in Downtown Brooklyn, NYC, and Washington, DC.

Traction and Growth:

Since launching in mid-2023, we've served thousands of families across the United States, with a growth rate of 30% month-over-month. The senior living market is massive, with a projected value of over $230 billion and expected to grow rapidly as the "baby boomer" generation continues to age. We've secured three rounds of funding from top-tier investors, including Fika Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures, backing over 20 unicorns such as Square, Lyft, and Rippling.

About the Role:

As a Customer Operations Specialist, you'll play a vital role in ensuring smooth payment processing, managing data quality, and supporting our customers. This is an early Operations role at arenaflex, offering ample opportunities to shape the direction of the team and contribute to our growth. If you're comfortable working directly with customers, enjoy diving into data, and are passionate about solving problems, this could be the perfect fit.

Responsibilities:

* Ensure smooth payment cycles and manage data quality to ensure payment accuracy

• Monitor payment health and track reports for payment coverage and issues, intervening to resolve discrepancies
• Handle failed payments by reviewing and resolving root causes
• Manage customer payment plans, coordinating and communicating with customers to ensure timely collections
• Provide exceptional customer support via phone and email, ensuring issues are fully resolved to prevent recurrence
• Shape the future of operations by helping grow and develop our operations team over time

What We Expect from You:

* Bachelor's or Master's degree and 2+ years of work experience (or 4+ years without a degree)

• Startup experience in operations or customer support
• Proficiency using Excel to manage data sets
• Strong attention to detail, especially with financial information
• Experience in customer service and working directly with customers
• Experience or interest in A/R management, billing, payments, or collections
• In your application, let us know why you're interested in senior living
• Familiarity with Zendesk and Aircall is a plus
• Working hours: 12pm – 8pm EST M-F

Bonus Qualifications:

* SQL or willingness to learn

• Fintech experience

Why Join Us:

* Low-ego, tight-knit, collaborative, high-performing team

• Mission-driven: We're here to help people manage payments for something critical – care for their loved ones and to take work off of the plates of the folks providing care
• Customer-focused: Our whole team is here because we care! We're laser-focused on providing an excellent customer experience in every role, at every level of the organization
• Opportunities for growth: You'll have the opportunity to help shape the team as it grows, explore your own interests, and grow with the company

Equal Opportunity Employment:

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at [insert email].

How to Apply:

If you're passionate about making a difference in the lives of seniors and their families, we encourage you to apply for this exciting opportunity. Join our team and be part of a mission-driven organization that's revolutionizing the senior care payments experience. Apply to this job Apply for this job