Experienced Clinical Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to providing exceptional customer service to our clients and partners in the healthcare industry. As a Clinical Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients, ensuring their needs are met, and their expectations are exceeded. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are comfortable working in a fast-paced remote environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare professionals and organizations to deliver exceptional patient care. Our team is passionate about creating a culture of excellence, where collaboration, innovation, and customer satisfaction are at the forefront of everything we do. As a Clinical Customer Service Representative, you'll be part of a dynamic team that's committed to making a positive impact in the healthcare industry.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Responding to incoming calls, chats, and emails from healthcare providers, members, and health plans in a professional, accurate, timely, and courteous manner
• Communicating effectively with clients, addressing their concerns, and providing solutions to their problems
• Utilizing arenaflex's proprietary systems to access client information, resolve issues, and provide timely responses
• Managing time to ensure calls are answered within required timeframes and follow-up is done in a timely manner
• Meeting or exceeding minimum key job accountabilities established for the Clinical Customer Service Representative position
• Maintaining a safe, secure, and healthy work environment by following all legal and compliance requirements
• Completing all arenaflex and CSS trainings timely
• Attending weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Responding to requests for internal and external customers and/or clients, as required
• Performing other duties as assigned
• Complying with all policies and standards

Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 1 year of experience performing customer service duties, with inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills
• Ability to utilize and maneuver in multiple systems during a single interaction

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, with the ability to sit for long periods of time
• The ability to see, speak, and hear other personnel and/or objects
• The ability to communicate both in verbal and written form
• The ability to travel within and around the facility or Work from Home (WFH) environment
• The ability to use a telephone, computer keyboard, and mouse
• The ability to lift up to 10 lbs

Environmental Conditions

This role is based in a Work from Home (WFH) environment, requiring a stable connection to the Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed).

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals, regardless of their background, culture, or identity. We welcome applications from qualified individuals who are passionate about delivering exceptional customer service and making a positive impact in the healthcare industry.

Accommodations

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we want to hear from you! Apply now to join our dynamic team at arenaflex. Apply for this job