Experienced Benefits Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading global company, as an Experienced Benefits Customer Service Representative in a remote work environment. As a key member of our team, you will have the rewarding opportunity to help plan participants navigate the enrollment process and make updates to their health care and/or pension plans. With a focus on delivering exceptional customer service, you will spend your day on the phone, assisting with chat and message center as you gain additional experience. If you're a self-motivated individual with excellent communication skills, a passion for helping others, and a desire to start a career with a top-notch global company, we encourage you to apply.

About arenaflex:

arenaflex is a global company that partners with progressive leaders to drive change. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we help clients activate ideas and solutions to take advantage of a new world of opportunity. Our commitment to diversity, equity, and inclusion is reflected in our equal opportunity employer status, where we consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Key Responsibilities:

As an Experienced Benefits Customer Service Representative, you will be responsible for:

• Building rapport and responding to plan participants in a compassionate manner, identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information
• Maintaining and documenting complete and accurate call and case notes in a professional manner
• Regularly participating in team meetings and training
• Performing other duties as assigned

Requirements:

To be successful in this role, you will need:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High-level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment, including online training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words per minute
• Experience working in a customer service-related field
• High School degree required
• Associate or Bachelor's degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish (for bilingual positions)

Skills and Competencies:

To excel in this role, you will need:

• Strong customer service skills, with a focus on delivering exceptional service to plan participants
• Excellent communication and interpersonal skills, with the ability to build rapport and respond to customers in a compassionate manner
• Ability to work in a fast-paced, dynamic environment, with a focus on meeting deadlines and delivering results
• Strong analytical and problem-solving skills, with the ability to quickly assess member concerns and formulate a response/resolution
• Ability to work independently, with minimal supervision, and as part of a team
• Strong attention to detail, with the ability to maintain accurate and complete records
• Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results

Career Growth Opportunities and Learning Benefits:

As an Experienced Benefits Customer Service Representative with arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in a dynamic and supportive environment
• Work with a team of experienced professionals who are passionate about delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career
• Enjoy a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and more

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. As an Experienced Benefits Customer Service Representative, you will have the opportunity to work in a remote environment, with a focus on delivering exceptional customer service to plan participants. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering high-quality results and exceeding customer expectations.

Compensation and Benefits:

The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

How to Apply:

If you're a self-motivated individual with excellent communication skills, a passion for helping others, and a desire to start a career with a top-notch global company, we encourage you to apply. Please submit your application by August 7, 2025, to be considered for this exciting opportunity. Apply for this job