Experienced Customer Success Analyst – Corporate Language Education and Training

At arenaflex, we're on a mission to revolutionize the way people learn languages and connect with others across the globe. As a Customer Success Analyst, you'll play a vital role in ensuring our clients achieve their language learning goals and experience the transformative power of arenaflex's innovative solutions.

About arenaflex

arenaflex is a pioneering language training platform that has been empowering international organizations to communicate effectively across cultures since 2010. With a strong foundation and an unwavering commitment to excellence, we've established ourselves as a global leader in corporate language education. Our dedicated teams operate across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland, providing live language coaching and a vast library of role-specific courses that bridge critical soft and technical skill gaps.

Our Impact

Today, arenaflex's impact spans the globe, with a diverse range of learners benefiting from our services. Originally focused on providing English language instruction, we've evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French. We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you share this vision, we'd love to talk.

What You'll Be Doing

As a Customer Success Analyst at arenaflex, you'll be responsible for:

• Empathizing with every aspect of the customer journey, putting their needs first
• Understanding customer needs and guiding them through the onboarding process
• Delivering adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews
• Coaching customers to become Voxy product experts and training their teams on Voxy methodology, enabling them to become increasingly self-sufficient
• Maintaining high levels of customer engagement and satisfaction, with a focus on customer loyalty
• Partnering with Key Account Managers to collaborate and communicate, ensuring alignment on plans
• Working closely with Key Account Managers during renewal cycles, guaranteeing the right project is scoped for the renewal, ultimately driving high retention and engagement
• Exploring upsell and expansion opportunities with Key Account Managers to increase arenaflex's footprint within customers
• Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Helping drive customer references and case studies
• Compliance with arenaflex's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators
• Preparing reports and business reviews to customers to generate visibility of program's performance

What We're Looking For

* 3+ years of relevant experience in a customer-facing customer success, account management, or strategic consulting organization

• Fluency in English is required; Spanish is a big plus
• Project Management knowledge, Problem Solving, and Negotiation skills
• Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio
• Tech-savviness, ability to work with spreadsheets, creating reports, and Business Reviews for clients
• Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Adaptability to dynamic environments
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's Degree

What Would Be Nice To Have

* Experience in directly interfacing with HR departments would be highly beneficial

• Prior experience in the EdTech sector
• Experience in managing education programs

This Position is a Match for You If

* You possess great communication skills, allowing you to effectively interact with customers and convey solutions clearly

• You demonstrate high levels of empathy, enabling you to understand and address customer concerns with sensitivity and understanding
• You enjoy solving problems and are able to identify and resolve customer issues promptly and efficiently
• You showcase great time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner
• You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success
• You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities
• You are great in relationship building, fostering strong, trust-based connections with customers to drive long-term success

In Addition to a Rewarding Job

* You'll enjoy a competitive salary, bonus, and stock options

• Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
• Remote-friendly work policies
• Professional development budget
• Language classes with arenaflex
• Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world

We Believe in a Workplace That is Meant for Everyone

arenaflex is an equal opportunity employer. We believe that a creative, engaged, and diverse team can transform the market and positively impact people's lives through education. We are committed to promoting Diversity, Equity, and Inclusion initiatives in our company and strive to assemble a diverse team that will help us be leaders in our market.

Apply to This Job

If you're passionate about customer success and language education, we'd love to hear from you. Please mention the word

ARDENT

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