Experienced Claims Customer Service Representative – Property Claims

At arenaflex, we are dedicated to serving the military community and their families, and we are looking for individuals who share our values of honesty, integrity, loyalty, and service. The Claims Customer Service role is an opportunity to make a meaningful impact while developing your career. This position involves a comprehensive training program that is fully paid for by arenaflex, which includes all necessary training materials, class discussions, hands-on training, and e-learning modules. The training is designed to equip you with the skills needed to support our members independently. After six months of in-office training, you will have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager.

About arenaflex

arenaflex is a leading organization that has been serving the military community and their families for years. Our mission is to provide exceptional service and support to our members, and we are committed to making a positive impact in their lives. We believe in the importance of honesty, integrity, loyalty, and service, and we are looking for individuals who share these values.

Job Summary

As a Claims Customer Service Representative, you will be the first point of contact for Property First Notice of Loss (FNOL) claims. Your responsibilities will include creating thorough loss reports, verifying coverage, and setting up appropriate services to ensure claims progress smoothly. You will also respond to status inquiries from various parties, delivering best-in-class customer service by setting appropriate expectations and proactively communicating with our members.

Key Responsibilities

• Serve as the first point of contact for Property First Notice of Loss (FNOL) claims.

• Create thorough loss reports and verify coverage as appropriate.
• Initiate the most effective method of damage assessment for file handling.
• Assist members with questions regarding the claims process and set expectations for next steps.
• Apply strong time and call management skills in assisting members with insurance needs.
• Support workload surges and catastrophe operations during designated catastrophic events.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• High School Diploma or GED.

• Ability to provide exceptional customer service by communicating clearly and professionally.
• Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment.
• Successful completion of a job-related assessment is required.

Nice-to-Haves

• US military experience through military service or as a military spouse/domestic partner.

• Bachelor's degree.

Benefits

• Comprehensive medical, dental, and vision plans.

• 401(k) retirement plan.
• Pension plan.
• Life insurance coverage.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education assistance.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of honesty, integrity, loyalty, and service, and we are looking for individuals who share these values. As a Claims Customer Service Representative, you will have the opportunity to work in a fast-paced, high-volume contact center environment, managing back-to-back calls while navigating multiple systems and programs.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Claims Customer Service Representative, you will have access to comprehensive training and development programs, including e-learning modules, class discussions, and hands-on training. You will also have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including comprehensive medical, dental, and vision plans, a 401(k) retirement plan, pension plan, life insurance coverage, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about serving the military community and their families, we encourage you to apply for this exciting opportunity. As a Claims Customer Service Representative, you will have the opportunity to make a meaningful impact while developing your career. We look forward to hearing from you! Apply to this job Apply for this job