Experienced Remote Dispatcher & Customer Service Agent – Petroleum Industry

At arenaflex, we're dedicated to providing top-notch customer service and efficient dispatch solutions to the petroleum industry. As a key member of our 24/7 dispatch center team, you'll play a vital role in ensuring that gas stations receive prompt and professional assistance when they need it most. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions to the petroleum industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for gas stations and convenience stores across the country. As a remote dispatcher and customer service agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

Job Summary

We're seeking an experienced remote dispatcher and customer service agent to join our team. As a key member of our dispatch center, you'll be responsible for answering inbound customer calls, coordinating and dispatching field technicians, and maintaining accurate customer account data. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

* Answer inbound customer calls and deliver timely, professional service

• Accurately coordinate and dispatch field technicians
• Enter and maintain customer account data
• Communicate via phone and Microsoft Outlook email
• Demonstrate strong problem-solving and follow-through

Training Schedule

Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role. Our training schedule is as follows:

• Weeks 1-2: Monday-Friday, 7:00 AM-3:30 PM
• Weeks 3-4: Tuesday-Saturday, 12:00 PM-8:30 PM

Post-Training Schedules

After completing our training program, you'll have the opportunity to choose from one of the following schedules:

• Schedule 1: Wednesday-Sunday, 7:00 AM-3:30 PM
• Schedule 2: Friday-Tuesday, 8:30 AM-5:00 PM
• Schedule 3: Tuesday-Saturday, 5:00 AM-1:30 PM
• Schedule 4: Thursday-Sunday, 9:30 AM-8:00 PM

Qualifications

To be successful in this role, you'll need to meet the following qualifications:

• Home setup: Reliable high-speed internet, and a private/quiet work space.
• Location: Ideally within 30 miles of Portland, OR (flexible for standout candidates elsewhere in Oregon)
• Experience: Proven tenure in call center or customer service roles
• Skills: Excellent verbal & written communication, customer-focused, detail-oriented
• Tech proficiency: Comfortable with Microsoft Office Suite, Outlook is used daily

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience dispatching or coordinating technicians (HVAC, petroleum, etc.)
• Typing skills and ability to multitask in fast-paced environments

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent verbal and written communication skills
• Strong problem-solving and follow-through skills
• Ability to multitask in fast-paced environments
• Comfortable with Microsoft Office Suite and Outlook
• Customer-focused and detail-oriented

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote dispatcher and customer service agent, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Flexible scheduling and remote work options

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. As a remote dispatcher and customer service agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. Our work environment is:

• Collaborative and supportive
• Fast-paced and dynamic
• Focused on customer satisfaction and excellence

Compensation, Perks, and Benefits

As a remote dispatcher and customer service agent, you'll enjoy a competitive compensation package that includes:

• $18.50 per hour
• Comprehensive benefits package (medical, dental, vision, etc.)
• Paid time off and holidays
• Flexible scheduling and remote work options

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a brief introduction to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Contact Information

For more information or to schedule an interview, please contact: Kaylee McIntyre ([email protected]) (636) 735-0583 Apply for this job