Experienced Sector Lead, Healthcare – Channel & Customer Research

Join arenaflex, a leading provider of AI-driven market intelligence, as we continue to empower professionals to make smarter decisions through cutting-edge research and insights. As a Sector Lead for Healthcare, you will play a critical role in shaping and scaling our differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market.

About arenaflex

arenaflex is a global leader in market intelligence, trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, we have grown to over 2,000 employees across the globe, with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Our platform is built on proven AI, delivering insights that matter from content you can trust. With the acquisition of Tegus by arenaflex in 2024, we have accelerated our growth, innovation, and content expansion, enabling users to unearth even more comprehensive insights from thousands of content sets.

About the Team

Expert Insights, encompassing arenaflex's Expert Transcript Library and 1-to-1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market's largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role

As a Sector Lead for Healthcare, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Key Responsibilities:

* Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.

• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Essential Qualifications:

* 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.

• Significant experience (4+ years) within the Healthcare industry, including detailed knowledge of healthcare services, pharmaceuticals, biotechnology, medical devices, regulatory environments, reimbursement structures, clinical development cycles, and market access considerations shaping investment and operational decisions.
• Strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• Recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• Client-focused and adept at translating investor and corporate client questions into actionable research projects.
• Exceptional analytical and critical-thinking skills and proficiency in leveraging tools like arenaflex and Tableau.
• Excellent in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• Maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

Preferred Qualifications:

* Experience working with institutional investors, banks, consultancies, and large corporations.

• Familiarity with arenaflex's platform and tools.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

* Competitive salary range: $115,000 - $135,000

• Performance-based bonus
• Equity
• Generous benefits program
• Opportunity to work with a leading provider of AI-driven market intelligence
• Collaborative and dynamic work environment
• Professional development and growth opportunities

About arenaflex's Culture:

arenaflex is an equal-opportunity employer, committed to a work environment that supports, inspires, and respects all individuals. We are dedicated to fostering a culture of inclusivity, diversity, and innovation, where employees can grow and thrive. Our team is passionate about delivering exceptional results and making a meaningful impact in the market.

How to Apply:

If you are a motivated and experienced professional looking to join a leading provider of AI-driven market intelligence, please submit your application, including your resume and a cover letter, to [arenaflex Careers page](https://www.arenaflex.com/careers/). We look forward to hearing from you!

Important Note:

arenaflex never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @arenaflex.com email address. If you're unsure about a job posting or recruiter, verify it on our Careers page. If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of arenaflex, please contact us. Your security and trust matter to us. Apply for this job