Experienced Senior Manager of Customer Value Creation and Seller Growth – North America

At arenaflex, we're more than a global commerce leader – we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.

About the Role

As a Senior Manager of Customer Value Creation and Seller Growth in North America, you will play a pivotal role in driving arenaflex's mission to deliver unmatched value to our buyers and sellers. You will be responsible for developing and implementing a global strategy to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers. Your expertise will be invaluable in collaborating with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences.

Key Responsibilities

• Develop and implement a global strategy to deliver unmatched value to arenaflex's buyers and sellers, driving growth and revenue through innovative solutions and initiatives.

• Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers, leveraging data-driven insights and market trends.
• Collaborate with teams across GCX, BU, Product, and Technology to improve customer and seller experiences, ensuring seamless and engaging interactions across all touchpoints.
• Serve as the voice of our customers and sellers, integrating their needs into strategic decisions and driving customer-centric initiatives that drive growth and satisfaction.
• Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction, leveraging data and analytics to inform decision-making.
• Lead and mentor a high-performing team passionate about customer value creation and seller growth, fostering a culture of innovation, collaboration, and continuous learning.
• Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives, providing actionable insights to inform business decisions.

Requirements

• Over 5 years of experience in commercial sales, business development, or account management, with a proven track record of driving customer-centric and seller growth initiatives with measurable impact.

• More than 5 years of leadership experience managing large high-performing teams, with a strong ability to motivate, coach, and develop team members.
• Strong analytical skills to guide strategy and decision-making using data, with the ability to interpret complex data sets and develop actionable insights.
• Outstanding communication and leadership skills, capable of influencing at all levels, with the ability to build strong relationships with stakeholders across the organization.
• Experience working across multiple geographies and functions, with a global perspective and a deep understanding of commerce and market trends.
• Extensive experience at arenaflex or another marketplace platform is preferred, with a deep understanding of commerce and a proven track record of driving customer-centric and seller growth initiatives.

Nice-to-Haves

• Experience with data analytics and reporting tools, such as Tableau or Power BI.

• Familiarity with arenaflex's products and services, with a deep understanding of our platform and ecosystem.
• Experience with project management methodologies, such as Agile or Scrum.
• Strong knowledge of market trends and consumer behavior, with the ability to stay up-to-date on industry developments and emerging technologies.

Benefits

As a Senior Manager of Customer Value Creation and Seller Growth at arenaflex, you will enjoy a comprehensive benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program and employee stock purchase plan.
• Flexible work arrangements, including remote work options and flexible hours.
• Professional development opportunities, including training, mentorship, and career advancement.
• Access to arenaflex's cutting-edge products and services, with opportunities to stay up-to-date on industry developments and emerging technologies.

How to Apply

If you are a motivated and results-driven leader with a passion for customer value creation and seller growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply to this job Apply for this job