Experienced Customer Success Manager II – Shipping and Logistics Industry Expert

At arenaflex, we're revolutionizing the shipping industry with our innovative solutions and commitment to customer satisfaction. As a Customer Success Manager II, you'll play a vital role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services. If you're passionate about shipping, logistics, and customer success, we want to hear from you!

About arenaflex

arenaflex is a leading provider of shipping solutions, dedicated to making shipping simple for businesses of all sizes. Founded in 2012, we've grown rapidly and continue to push the boundaries of innovation in the shipping industry. Our team is passionate about delivering exceptional customer experiences and building long-term relationships with our clients. Join us, and be part of shaping the future of shipping!

Job Summary

As a Customer Success Manager II, you'll be responsible for developing and maintaining strong relationships with our clients to ensure their success and satisfaction. You'll work closely with customers to understand their goals, objectives, and challenges, providing personalized support and guidance to help them derive maximum value from our products and services.

Key Responsibilities

* Build and nurture long-term relationships with customers, serving as their main point of contact to ensure they derive value from the arenaflex suite of products.

• Own and oversee the contract renewal process for customers in your assigned book of business, ensuring seamless transitions and minimizing churn risk.
• Identify customer needs and growth plans to help expand the customer footprint within arenaflex's stack of services, driving revenue growth and increasing customer satisfaction.
• Escalate issues to internal stakeholders to get appropriate support to solve customer problems, ensuring timely and effective resolution.
• Conduct regular check-ins with customers to assess the overall health of the account, identify successes and potential red flags, and provide proactive support to mitigate churn risk.
• Maintain accurate and up-to-date customer data in our CRM system, ensuring seamless communication and collaboration across teams.
• Collect data from customers to inform product development and improvement initiatives, ensuring we continue to meet and exceed customer expectations.

Requirements

* Bachelor's Degree in Business Administration, Communication, Marketing, or related field; or equivalent related work experience.

• 2+ years of customer success experience or related experience in a customer-facing role, with a proven track record of effectively decreasing churn, increasing revenue, and wowing customers.
• Demonstrated ability to work unsupervised or as a team member of both local office teams and wider company teams, with strong initiative, drive, and desire to succeed.
• Previous experience working in shipping and logistics is a plus, as is knowledge of Salesforce and Zendesk.
• Strong communication, interpersonal, and problem-solving skills, with the ability to build trust and rapport with customers at all levels.

What We Offer

* Competitive compensation package, including a base salary of $65,000 - $80,000 per year, with opportunities for OTE incentives.

• Comprehensive medical, dental, vision, and life insurance, as well as a monthly work-from-home stipend of $50.
• Flexible work schedule and paid time off, allowing you to maintain a healthy work-life balance.
• Collaborative culture with a supportive team, dedicated to customer success and innovation.
• Unlimited growth opportunities, with the chance to make massive contributions at a hyper-growth company.
• The opportunity to make an impact on a product helping ship millions of packages per day, with a sense of pride and fulfillment.

Why Join arenaflex?

* arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion.

• We're a hyper-growth company, with opportunities for career advancement and professional development.
• Our team is passionate about shipping, logistics, and customer success, with a shared commitment to excellence and innovation.
• We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a monthly work-from-home stipend.
• arenaflex is a great place to work, with a collaborative culture and supportive team.

How to Apply

If you're passionate about shipping, logistics, and customer success, and want to join a dynamic and innovative team, apply now! We can't wait to hear from you. Apply to this job

Data Privacy Notice for Job Applicants

For information on personal data processing, please see our Privacy Policy: https://www.arenaflex.com/privacy arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. To be considered for this position, you must be authorized and based in the United States. Apply for this job