Experienced Inside Sales and Customer Service Representative – Direct Hire Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our team, you'll play a vital role in ensuring seamless order management, providing top-notch customer relations, and resolving post-sale support issues. If you're a motivated and results-driven professional with a passion for delivering outstanding service, we want to hear from you!

Job Summary:

We're seeking an experienced Inside Sales and Customer Service Representative to join our team at arenaflex. As a remote-based role with onsite training, you'll have the opportunity to work in a fast-paced environment, leveraging your excellent communication skills, problem-solving abilities, and technical knowledge to drive customer satisfaction and loyalty. With a strong focus on teamwork and collaboration, you'll work closely with our Sales Rep Agencies, Credit Manager, and Shipping Department to ensure smooth order processing and resolution of customer issues.

Responsibilities:

As an Inside Sales and Customer Service Representative at arenaflex, your key responsibilities will include: ### Order Management

• Review, validate, and process customer orders with accuracy, ensuring all steps in the process are followed.
• Review customer-specific order directions and ensure they are adhered to.
• Keep customers informed of any issues affecting on-time receipt of product.
• Suggest product alternatives as appropriate.
• Understand order-processing requirements of all Sales Agencies/Reps within your territory.
• Review open and past due orders each day, working with customers, shipping, and credit departments as needed.
• Initiate "New Customer" paperwork and collaborate with the Credit Manager and Sales Rep to obtain necessary information for smooth processing of the account and pending order.
• Initiate Credit Card Orders, as well as "Sample Order" and New Item Set Up requests in the Access database.

### Customer Relations

• Serve as the primary point-of-contact for all customer issues, providing professional, courteous, and efficient service.
• Support Sales Rep Agencies within assigned territory.
• Develop a strong understanding of technical aspects of products and their features and benefits.

### Post-Sale Support

• Resolve customer satisfaction issues and ensure proactive communication with the customer until the issue is resolved.
• Assist Sales Reps in your territory with after-sale problems and solutions.
• Research order/invoice information and coordinate returns, replacements, or credits.

Requirements:

To succeed in this role, you'll need: ### Experience and Education

• 3-4 years of experience in fast-paced customer service or inside sales within a company that produces or sells durable goods in a business-to-business setting.
• High School Diploma required.
• Well-organized, logical problem solver with excellent follow-up skills.
• Ability to work in a busy work environment with multiple tasks and priorities simultaneously in a team-oriented structure.
• Excellent verbal and written communication skills.
• Experience with database software/ERP systems and moderate Excel skills.
• Experience in the Lighting Industry is a plus.

### Skills and Competencies

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Technical knowledge of products and their features and benefits.
• Problem-solving and analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Strong follow-up and organizational skills.

Benefits and Perks:

As an arenaflex team member, you'll enjoy:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and support.

Work Environment:

arenaflex is committed to providing a safe and inclusive work environment. Our office is located in Waukegan, IL, and we offer remote work options for select roles. We're an equal opportunity employer and welcome applications from diverse candidates.

Pre-Employment Screening:

arenaflex requires pre-employment screening, including drug screening and background checks, to ensure the safety and security of our employees and customers.

How to Apply:

If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in Inside Sales and Customer Service. Apply Now Apply for this job