Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA Opportunity at arenaflex

Are you a charismatic and empathetic individual with a passion for helping others? Do you have a knack for building strong relationships and a talent for sales? If so, we invite you to join arenaflex as a Bilingual Customer Service and Sales Representative, working remotely in the USA. In this exciting role, you'll have the opportunity to grow your career, develop new skills, and make a meaningful impact on the lives of our customers.

About arenaflex

arenaflex is a leading global customer experience technology and services company, dedicated to delivering transformative customer experiences for some of the world's most iconic and disruptive brands. With a strong focus on humanity and technology, we strive to make a positive impact on the lives of our customers and employees alike. Our company values are built around a simple yet powerful philosophy: "We make customers happy." Since 1982, we've been helping companies build engaged, pleased, and profitable customer experiences, powered by our unique combination of humanity and technology.

Your Role at arenaflex

As a Bilingual Customer Service and Sales Representative, you'll play a vital role in delivering exceptional customer experiences to our clients. You'll be responsible for connecting with customers, understanding their needs, and providing personalized solutions to meet their expectations. With your strong sales and customer service skills, you'll be able to identify opportunities to upsell and cross-sell our products and services, driving revenue growth and customer satisfaction.

Key Responsibilities

* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs

• Provide full lifecycle customer service and sales, including inbound and outbound calls, emails, and chats
• Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

What You'll Bring to the Role

* Bilingual in English and Spanish, with excellent communication and interpersonal skills

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience, with a proven track record of meeting or exceeding sales targets
• Integrity to follow HIPAA guidelines on maintaining patient privacy, as well as a strong customer service orientation (empathy, compassion, and listening skills)
• High school diploma or equivalent, with a strong computer navigation skills and experience (as this role is 100% remote)

What You Can Expect

* Supportive of your career and professional development, with opportunities for growth and advancement

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by arenaflex, as well as yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives, and more

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

About arenaflex's Culture and Values

At arenaflex, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflexjobs.com](http://arenaflexjobs.com) to learn more about our company and submit your application. We can't wait to hear from you!

Benefits at arenaflex

* Retirement/Pension Plans

• Professional Development
• Maternity/Paternity Paid Leave
• Long Term Disability
• Prescription Drug Coverage
• Performance bonus
• Paid Holidays
• Life Insurance
• Employee Referral Program
• Flexible Schedules
• Paid sick days
• Merchandise Discounts
• 401K
• On Site Cafeteria
• Work From Home
• Flexible Spending Accounts
• Parking
• Game Rooms
• Vacation/paid time off
• Tuition Reimbursement
• Medical, Dental and Vision
• Employee Events

About arenaflex's Industry and Size

arenaflex is a leading global customer experience technology and services company, with over 10,000 employees worldwide. We operate in the customer experience industry, helping companies build engaged, pleased, and profitable customer experiences. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

Company Size:

10,000 employees or more

Industry:

Other/Not Classified

Founded:

1982

Website:

http://www.arenaflexjobs.com Apply for this job