Experienced Bilingual Patient Customer Advisor – Healthcare Revenue Cycle Management

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you have a strong background in communication, problem-solving, and conflict resolution? If so, we invite you to join arenaflex, a leading provider of revenue cycle management services, as a Bilingual Patient Customer Advisor. At arenaflex, we're committed to investing in our team members and providing a supportive work environment that fosters growth and development. As a Bilingual Patient Customer Advisor, you'll have the opportunity to make a meaningful impact on patients' lives while working from the comfort of your own home. With a focus on delivering exceptional customer service, you'll be the face of arenaflex, ensuring that patients receive timely and accurate information about their accounts.

About arenaflex

arenaflex is a leading provider of revenue cycle management services, serving close to 1,000 hospitals and 3,000 physician practices across the country. With over 17,000 colleagues, we're dedicated to making a positive impact on patients, providers, and their communities. Our commitment to excellence has earned us recognition as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times.

Job Summary and Qualifications

As a Bilingual Patient Customer Advisor, you'll be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. You'll review patient account information, take appropriate actions to resolve inquiries, and secure payment on outstanding account balances. This role requires strong communication and problem-solving skills, as well as the ability to work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role

• Previous call center experience preferably in a healthcare environment preferred
• Cable or fiber internet (Preferred) connections with a minimum of 25 Mbps download and 15 Mbps upload speeds are necessary for acceptable performance
• Bilingual Spanish

Benefits:

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that supports your health, life, career, and retirement. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more
• Free counseling services and resources for emotional, physical, and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Career Growth Opportunities:

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Bilingual Patient Customer Advisor, you'll have the opportunity to:

• Develop your communication and problem-solving skills in a dynamic and fast-paced environment
• Work with a diverse team of professionals who share your passion for delivering exceptional patient experiences
• Take on new challenges and responsibilities as you grow and develop in your role
• Pursue opportunities for advancement and career growth within arenaflex

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a positive and inclusive work environment that fosters growth, development, and well-being.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your resume today to join our community of caring professionals.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply to this job Apply for this job