Experienced Customer Service Representative Dispatcher for HVAC/Plumbing Companies - Monday to Saturday Shift

At arenaflex, we're on a mission to revolutionize the customer service experience for small business owners in the HVAC and plumbing industry. We're seeking a highly skilled and dedicated Customer Service Representative Dispatcher to join our team and help us achieve our goal of providing exceptional service to our clients and their customers. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of customer service solutions for small businesses in the HVAC and plumbing industry. Our team of experts is dedicated to helping our clients grow their business and build strong relationships with their customers. We're a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction.

The Role

As a Customer Service Representative Dispatcher, you will be the first point of contact for our clients' customers, providing exceptional service and support via phone, email, and text. You will be responsible for handling a high volume of incoming calls, making outbound calls to confirm appointments, and following up on previous job history. You will also be required to communicate with clients, internal team members, and other stakeholders using various software.

Your Work DNA

To succeed in this role, you will need to possess a unique combination of skills and qualities, including:

• Ease under pressure: You will be able to handle multiple tasks at once, think on your feet, and remain calm and composed in high-pressure situations.
• Positive attitude: You will be a beacon of positivity and enthusiasm, always looking for ways to improve the customer experience and exceed expectations.
• Dependability: You will be reliable, adaptable, and coachable, with a strong commitment to delivering high-quality results.
• Attention to detail: You will be meticulous in your work, ensuring that every interaction with customers is accurate, relevant, and meaningful.
• Team player: You will be a collaborative and supportive team member, always willing to lend a hand and contribute to the success of the team.
• Emotional intelligence: You will be highly attuned to the needs and emotions of customers, with a deep understanding of how to build strong relationships and resolve conflicts.

Your Experience and Lifestyle

To be considered for this role, you will need to meet the following requirements:

• Minimum 2 years customer service experience: You will have a proven track record of delivering exceptional customer service in a fast-paced environment.
• Desktop computer with full video/sound functionality: You will have a reliable computer with a webcam, speakers, and a second monitor.
• Wired noise-cancelling headset: You will have a high-quality headset that allows you to focus on customer interactions without distractions.
• High-speed internet: You will have a fast and reliable internet connection that enables you to work efficiently and effectively.
• Dedicated and quiet office space: You will have a dedicated workspace that is free from distractions and interruptions.
• Type minimum 40 WPM: You will have excellent typing skills and be able to work efficiently in a fast-paced environment.
• Ability to work from home and in our Fort Worth office: You will be able to work from your home office Monday to Friday and some Saturdays, with occasional travel to our Fort Worth office for meetings, training, and coaching.

Technical Requirements

To perform this role, you will need to meet the following technical requirements:

• Desktop or Laptop with webcam and speakers: You will have a reliable computer with a webcam and speakers.
• Second monitor: You will have a second monitor to enhance your productivity and efficiency.
• Windows or Mac operating system: You will have a Windows or Mac operating system that meets the minimum requirements for this role.
• 8GB RAM or more: You will have a computer with a minimum of 8GB RAM to ensure smooth performance.
• Direct connection to router: You will have a direct connection to your router to ensure reliable internet access.

Compensation and Benefits

As a Customer Service Representative Dispatcher at arenaflex, you will be rewarded with a competitive hourly rate of $15 per hour, plus opportunities for career growth and professional development. You will also have access to a range of benefits, including:

• Flexible scheduling: You will have the flexibility to work a fixed and dependable shift Monday to Saturday.
• Opportunities for career growth: You will have opportunities to develop your skills and advance your career in a dynamic and fast-paced organization.
• Professional development: You will have access to training and coaching to help you develop your skills and achieve your career goals.
• Diverse and vibrant workplace: You will be part of a diverse and vibrant team that values innovation, teamwork, and customer satisfaction.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that values diversity and inclusion. We are committed to creating a workplace that is free from discrimination and harassment, and where everyone has the opportunity to succeed. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job