Experienced Dental Customer Service Representative – Insurance and Healthcare Support

At arenaflex, we are dedicated to providing exceptional customer service to our clients, and we are seeking a highly skilled and motivated Dental Customer Service Representative to join our team. As a Dental Customer Service Representative, you will be the first point of contact for our clients, providing them with accurate and timely information about our insurance and healthcare services. If you are passionate about delivering outstanding customer service and have a strong background in dental customer support, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of customer service solutions, committed to helping our clients achieve their goals through exceptional service. Our mission is to create an ever-growing number of job opportunities and to become the outsourcer of choice for our clients. We are proud to offer a dynamic and supportive work environment, where our team members can grow and develop their skills.

What We Offer

At arenaflex, we believe in investing in our team members and providing them with the tools and resources they need to succeed. Here are some of the benefits we offer:

• Qualfon University: All team members can further their education and earn a college degree through our Qualfon University program.
• Supportive Team: Our fantastic team members and supervisors embrace and live the arenaflex Mission & Values.
• Personal and Professional Support: Team members have FREE access to personal and professional support through our care coaches.
• Flexible Schedules: Set schedules with majority of shifts being 40 hours per week.
• Comprehensive Benefits: Medical, dental benefits, vision, and life & accident insurance for full-time employees.
• Paid Time Off (PTO): Enjoy paid time off to relax and recharge.

Responsibilities

As a Dental Customer Service Representative, you will be responsible for:

• Answering Telephone Calls: Answering telephone calls using an automated system and responding to basic customer questions and/or forwarding to appropriate personnel.
• Providing Consultancy: Providing consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwarding calls to appropriate personnel.
• Processing Calls: Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Recording Calls: Recording calls, processing requests and updating account history with results of inquiry to include proper documentation.
• Interfacing with Team Members: Interfaces with team members, management, and customers in reference to customer service issues.
• Reviewing Procedures: Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Maintaining Composure: Maintains composure in escalated situations.
• Operating Accurately: Operates accurately and efficiently in a fast-paced environment.
• Handling Multiple Responsibilities: Handles multiple responsibilities at one time.
• Conducting Outbound Calls: Conducts outbound calls to members in response to customer direction or other business needs.

Qualifications

To be successful in this role, you will need:

• GED or High School Diploma: GED or high school diploma required, some college preferred.
• Dental Customer Support Experience: A minimum of six (6) months experience in a dental customer support capacity required.
• Previous Experience: 1 year of previous experience for a government or private sector inbound customer service center preferred.
• Prior Work-at-Home Experience: Prior work-at-home experience desired.
• Typing Speed: Typing speed of 25 WPM with 90% accuracy required.
• Knowledge of Software: Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Problem-Solving Skills: Strong problem-solving skills to bring inquiries to effective resolution.
• Customer Service Skills: Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Teamwork: Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
• Emotional Intelligence: Manages emotions and maintains positive energy.
• Passion for Performance: Passion for meeting or exceeding performance goals.

Work at Home Requirements

To work from home, you will need:

• High-Speed Internet: High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload Speed: Upload speed of 5 Mbps; Download speed of 50 Mbps
• ISP Stability: The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• Cell Phone or Tablet: All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• Equipment: Qualfon will provide all or some of the equipment needed based on the employees' request.

Additional Requirements

* Residency: You must reside in the state of California.

Equal Opportunity Statement

arenaflex is an equal opportunity employer. arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Reasonable Accommodations

To complete a Voluntary Self-Identification of Disability Form, please visit our website at arenaflex.com. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] to discuss reasonable accommodations.

Pay Range

The pay range for this position is USD $21.00 - USD $21.00 /Hr. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job