Experienced Bilingual Customer Service Representative/Enrollment Specialist – Remote Call Center

About arenaflex

arenaflex is a leading provider of innovative solutions in the health services industry, dedicated to delivering exceptional customer experiences and support to individuals across Pennsylvania. As a remote Customer Service Representative/Enrollment Specialist, you will play a vital role in interacting with customers, providing information, and resolving inquiries related to Medical Assistance and benefits programs. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are fluent in English and Spanish, we encourage you to join our team at arenaflex.

Job Summary

We are seeking an experienced and bilingual Customer Service Representative/Enrollment Specialist to join our remote call center team. As a key member of our team, you will be responsible for interacting with customers via phone, email, and web-based portal, providing information on programs and services, and resolving inquiries and complaints in a timely and professional manner. This is a full-time, remote position with a competitive hourly rate of $17.50 and excellent benefits package.

Job Responsibilities

As a Customer Service Representative/Enrollment Specialist, your key responsibilities will include:

• Responding to customer inquiries received via phone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Recording customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken
• Following standard operating procedures to ensure consistency and accuracy
• Addressing customers' inquiries and resolving problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicating with supervisors regarding any potential needs or concerns
• Assisting Call Center Supervisors and QA/Training Department on an as-needed basis
• Performing data entry accurately
• Educating MA Consumers by providing information regarding physical and behavioral health services and service providers under the Health Choices Program to assist with voluntary choice and plan transfers
• Maintaining system and program knowledge of the EAP and Health Choices Program by referencing the arenaflex knowledge base system

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or equivalent (GED)
• Private workspace away from others at all times
• Good attendance and work all scheduled hours and follow time/call off procedures every time
• High-speed internet (35 MB or greater)
• Fluent in English and/or Spanish
• Reside within Pennsylvania
• Previous experience in a Call Center and/or Customer Service role
• Computer experience working with multiple screens and apps
• Data Entry
• Clear verbal communication and phone skills
• Ability to learn and comprehend new information
• Ability to read and adhere to a client-approved script
• Ability to perform comfortably in a fast-paced, goal-oriented work environment
• Comprehension of basic computer and software skills (e.g., successfully joining a Zoom call, typing on a keyboard, using email)

Work Environment and Culture

As a remote employee of arenaflex, you will have the flexibility to work from the comfort of your own home. We provide all the necessary technological tools and equipment to ensure your success in this role. Our team is committed to creating an inclusive and supportive work environment, where every employee feels valued and empowered to grow and develop.

Benefits and Compensation

arenaflex offers a competitive hourly rate of $17.50, as well as an excellent benefits package, including:

• Dental insurance
• Health insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal opportunities for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please contact Human Resources at [insert contact information]. Apply for this job