Rewritten Job Title:

Experienced Administrative Assistant / Customer Service Representative – Premium Audit Support Role at arenaflex Rewritten Job Description:

Join arenaflex: A Leader in the Insurance Industry

Are you looking for a dynamic and inclusive work environment where your ideas will be heard and valued? Look no further than arenaflex, a leader in the insurance industry. Our company combines the benefits of a "small company" culture with the expertise of a "big company," providing a unique opportunity for growth and development. At arenaflex, we believe that diversity and inclusion are essential to achieving business results. We strive to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Our goal is to foster a culture of collaboration, innovation, and mutual respect, where everyone has the opportunity to learn, grow, and succeed.

About the Role

arenaflex's Strategic Comp division is currently seeking an experienced Administrative Assistant / Customer Service Representative to support our growing Premium Audit Team. This is a fully remote work-from-home role, offering the flexibility and autonomy to work from anywhere.

Key Responsibilities:

• Administratively assists the Premium Audit department in their daily operations, ensuring seamless support and efficient workflow.
• Researches and resolves simple concerns and inquiries in real-time for customers and policyholders, providing exceptional customer service and adherence to arenaflex's policies.
• Learns the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies, developing a deep understanding of insurance products, documents, and industry practices.
• Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff, demonstrating effective communication and collaboration skills.
• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services, developing a deep understanding of customer needs and preferences.
• Documents and updates customer records based on interactions, maintaining accurate and up-to-date records.
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, focusing on continuous process improvement and efficiency.
• Performs other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Scope of Job/Qualifications:

• Learns to make methodical yet swift decisions to meet customer needs, developing critical thinking and problem-solving skills.
• Develops knowledge of insurance products, documents, and industry practices, staying up-to-date with industry developments and trends.
• Working customer service and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
• Develops communication skills that convey a clear understanding of the unique needs of various customers, demonstrating empathy and understanding.

Job Requirements:

• Education: High School Diploma is required; Bachelor's Degree is preferred.
• Experience: Administrative support experience with an insurance carrier or agency is required; Premium Audit support experience is preferred.
• Physical Requirements: Sedentary - Requires prolonged sitting, continuous use of computer; Occasional Travel - Requires occasional travel (1 time per year) to departmental meetings and training sessions, may include overnight travel.

Business Unit:

arenaflex's Strategic Comp division is a leading provider of insurance solutions, with a strong focus on customer service and satisfaction.

Salary Range:

$20.00 - $25.00 per hour, depending on experience and qualifications.

Benefits:

arenaflex offers a comprehensive Total Rewards package, including:

• Medical, dental, and vision plans starting on day one.
• PTO, paid holidays, commuter benefits, and an employee stock purchase plan.
• Education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.

Compensation varies by role, position level, and location, influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees, offering a range of training and development opportunities, including:

• Regular training sessions and workshops.
• Mentorship programs and coaching.
• Opportunities for advancement and career growth.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive work environment, with a strong focus on collaboration, innovation, and mutual respect. We strive to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Conclusion:

If you are a motivated and customer-focused individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a dynamic team that is shaping the future of the insurance industry. Apply to this job Apply for this job