Experienced GHX Specialist, Customer Service – Southeast Region

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and success. As a seasoned GHX Specialist, Customer Service, you'll play a vital role in streamlining our GHX processes, resolving complex issues, and fostering strong relationships with our customers. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, driving business growth, and fostering a culture of engagement and collaboration. As a GHX Specialist, Customer Service, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and stakeholders.

Key Responsibilities

As a GHX Specialist, Customer Service, you'll be responsible for:

• Managing and processing all GHX POs for the Southeast Region's branches, with flexibility to support other regions as needed, maintaining an average of one day processing time
• Resolving PO errors promptly and collaborating with the EDI team to identify root causes and implement long-term solutions
• Actively participating in Accelerate sessions and contributing to continuous improvement efforts related to GHX processes
• Collaborating with local branches and accounts to understand and streamline non-standard GHX PO processes
• Assisting with on-boarding new customer accounts to the GHX EDI system
• Partnering with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic growth
• Processing complex ERP transactions, including large set sales, product and customer returns, credits, and debits
• Facilitating and assisting with Customer Maintenance requests
• Collaborating with internal departments to ensure customer requests are appropriately fulfilled
• Researching problems or questions from customers, sales, finance, accounts receivable, or operations personnel
• Providing support beyond standard hours as needed if call volume and/or workload require additional time
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
• Handling escalated issues related to contracts and pricing; able to work with internal and external business partners to resolve and ensure timely pricing and ARO collection
• Demonstrating high standards of Customer Service excellence, modeling behaviors that encourage positive business relationships

Essential Qualifications

* 5 years of experience in a customer service or related field

• Strong proficiency in GHX and Senior level Stryker Ortho Customer Service competencies
• Ability to work flexible hours as needed to support business needs, including some company holidays, weekends, before and after hours, and limiting time off on the last three business days of every month
• Demonstrated positive, constructive, and cooperative attitude in the business environment with contributions to arenaflex's culture of engagement
• Willingness and positive attitude to help, take on additional workload and responsibilities, and hold self-accountable

Preferred Qualifications

* Experience with ERP transactions, including large set sales, product and customer returns, credits, and debits

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Experience with process improvement projects related to workflow and/or systems enhancements

Skills and Competencies

* Strong GHX and Senior level Stryker Ortho Customer Service competencies

• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Experience with process improvement projects related to workflow and/or systems enhancements
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

As a GHX Specialist, Customer Service, you'll have the opportunity to:

• Develop your skills and expertise in GHX and Senior level Stryker Ortho Customer Service competencies
• Participate in process improvement projects related to workflow and/or systems enhancements
• Collaborate with internal departments to ensure customer requests are appropriately fulfilled
• Work with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic growth
• Develop your analytical and problem-solving skills through hands-on experience with complex ERP transactions
• Enhance your communication and interpersonal skills through regular interactions with customers, sales, finance, accounts receivable, and operations personnel

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, supportive, and collaborative. As a GHX Specialist, Customer Service, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on the following values:

• Customer Focus: We're dedicated to delivering exceptional customer experiences that drive business growth and success.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We're committed to staying ahead of the curve and embracing new ideas and technologies.
• Integrity: We operate with integrity and transparency in all our interactions with customers, stakeholders, and each other.
• Respect: We value and respect each other's differences and perspectives.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $24.54 - $43.79 per hour, plus bonus eligibility
• Benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and collaborative. Apply for this job