Experienced Customer Service Representative – Insurance Policy Management and Customer Retention
At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup, we're on a mission to help car owners save time and money by providing a comprehensive suite of services, from insurance shopping to refinancing, safety, and repairs. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the market. We're seeking an experienced Customer Service Representative to join our growing team! In this role, you'll be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
About the Opportunity
As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's passionate about solving real-world problems. You'll have the opportunity to work with a revolutionary product that's disrupting a massive market, and contribute to our mission of helping car owners save time and money. With a focus on customer retention and satisfaction, you'll play a critical role in ensuring that our customers have a seamless experience with our services.
Key Responsibilities
• Respond to inbound calls from existing customers, providing timely and effective solutions to their queries and concerns
- Process service requests, such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more
- Help customers with questions they have regarding existing insurance policies, including coverages, policy benefits, and making changes to existing policies
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
- Collaborate with our leadership team to develop and implement strategies for improving customer satisfaction and retention
Compensation and Perks
• Hourly wage: $18.00 - 21.00
- We'll pay for your P&C license (expected within 2 weeks after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule
• Tuesday: 11:30am - 8pm (Pacific Time Zone)
- Wednesday to Friday: 9am - 5:30pm (Pacific Time Zone)
- Saturday: 7am - 3:30pm (Pacific Time Zone)
About arenaflex
arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, we do it all. We're the #1 rated and most downloaded app in our category, with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join Our Team
We're a team of passionate, curious, and egoless people who love solving real-world problems. We're committed to innovation, customer satisfaction, and making a measurable difference in the lives of millions. If you're looking for a challenging and rewarding opportunity to grow with a revolutionary company, we'd love to hear from you!
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
How to Apply
If you're excited about this opportunity to join our team and make a difference in the lives of millions, please submit your application through our website. We can't wait to hear from you! Apply Now Apply for this job