Experienced Commercial Customer Service Banker – Treasury Management and Relationship Development

At arenaflex, we're dedicated to delivering exceptional banking experiences to our commercial customers. As a key member of our team, the Commercial Customer Service Banker plays a vital role in building and maintaining strong relationships with our clients, ensuring their satisfaction, and providing expert support for their banking needs. If you're passionate about delivering outstanding customer service and have a knack for identifying opportunities to grow our customers' relationships, we'd love to hear from you.

About arenaflex

arenaflex is a leading financial institution committed to helping businesses thrive. With a rich history of innovation and a passion for customer-centric banking, we've established ourselves as a trusted partner for commercial clients across the nation. Our team of experts is dedicated to providing tailored solutions, expert guidance, and exceptional support to help our customers achieve their goals. As a Commercial Customer Service Banker at arenaflex, you'll be part of a dynamic team that's shaping the future of commercial banking.

Responsibilities

As a Commercial Customer Service Banker, you'll be responsible for:

• Maintaining and expanding relationships with commercial banking customers by providing overall customer support services, identifying potential problems, and maximizing client satisfaction.
• Working proactively to identify opportunities to grow our customers' relationships, ensuring their satisfaction, and encouraging expansion of the relationship.
• Identifying products and services that meet customers' needs, developing a working knowledge of assigned areas and accounts through frequent client contact and execution of standard departmental procedures.
• Supporting customers in navigating Treasury Management products, including all online platforms, and assisting them in navigating online platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse.
• Servicing customers' phone and email inquiries, assisting customers with their deposit and loan questions, and maintaining an appropriate technical understanding of bank systems.
• Regularly attending trainings to support and expand your knowledge base, staying up-to-date on the latest products, services, and industry trends.

Requirements

To succeed in this role, you'll need:

• An Associate degree or equivalent work experience
• Three to five years of experience in the financial services industry
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service and problem-resolution skills
• Proficient computer skills, especially Microsoft Office applications
• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services
• Technical support and/or co-browse skills
• Preferred understanding of digital capabilities with experience in an Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations

Nice-to-Haves

While not required, the following skills and qualifications would be a plus:

• Experience with Treasury Management products and services
• Knowledge of GTM and Operations
• Advanced knowledge of digital capabilities and Information Technology environments
• Experience with co-browse and emulation tools

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k) retirement savings
• Life & disability insurance
• Employee assistance program
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Employee discounts with some preferred vendors

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Commercial Customer Service Banker, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package that includes health, wellness, and financial benefits

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and is committed to creating a culture that's collaborative, innovative, and fun. As a Commercial Customer Service Banker, you'll be part of a team that's shaping the future of commercial banking and making a real difference in the lives of our customers.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for identifying opportunities to grow our customers' relationships, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job