Experienced Full Stack Account Manager/Customer Service Representative – Virtual Insurance Solutions for Dental Practices

At arenaflex, we're on a mission to revolutionize the way dental practices manage their insurance aspects. As a full-time, remote Account Manager/Customer Service Representative, you'll play a vital role in delivering exceptional service to our clients across the country. If you're a self-motivated, tech-savvy individual with a passion for customer service, we want to hear from you! About arenaflex arenaflex is a growing company that values its employees and prioritizes their growth and well-being. Our team is dedicated to providing innovative solutions for dental practices, and we're looking for like-minded individuals to join our ranks. With a strong focus on customer service, we strive to maintain a positive work environment where employees feel valued and acknowledged. Remote Work Opportunities As a remote Account Manager/Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. We provide all the necessary computer equipment, including a laptop, additional monitor, camera, and cables. To ensure a productive work environment, we require a quiet, professional workspace with a strong internet connection. This role is ideal for individuals who are comfortable working independently and can manage their time effectively. Responsibilities As an Account Manager/Customer Service Representative, you'll be responsible for: * Managing multiple service accounts for dental practices, including developing positive business relationships and providing exceptional customer service * Explaining service programs, setting customer expectations, and providing consistent communication and updates * Overseeing account progress to ensure timely completion and resolving customer issues * Learning and navigating our knowledge base of dental insurance in-network participation and providing reports to customers * Collaborating with an assistant to complete assigned tasks after reaching a full account load * Providing articulate, effective written and verbal communication to educate and explain options to customers Qualifications To be considered for this role, you should have: * Some office/computer work experience * Comfort with Google Drive or the Microsoft Office suite and willingness to navigate new software * Strong organization skills and ability to learn/absorb new information * Articulate, effective written and verbal communication skills * Ability to work independently and manage time effectively * Long-term team player mentality, with potential for future opportunities in leadership and development Training and Support We provide thorough training and support to ensure your success in this role. Our training program includes: * Online courses to learn our knowledge base of dental insurance in-network participation * On-camera/screens share training to learn new software and tasks * Peer assistance to help you navigate any challenges you may face * Opportunity to work in the Assistant role first, learning how to onboard accounts and complete tasks accurately Compensation and Benefits As a full-time Account Manager/Customer Service Representative, you'll enjoy: * $20.38/hour or $42,400 annual starting pay * Compensation increase evaluated between 6-12 months * 3 Weeks (15 days) PTO, accrued * Paid holidays: MLK Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, Christmas Eve through New Years Day * Full Paid Medical Benefits (Cigna PPO, eligible between 60-90 days of successful employment) with robust supplemental offerings for dental, vision, telehealth (dermatology, mental health, and 24/7 care) * Flexible Schedule after initial training (~4 weeks), allowing you to set your schedule to begin/end within normal business hours M-F Company Culture At arenaflex, we strive to maintain a positive work environment where employees feel valued and acknowledged. We're a team of like-minded individuals who thrive in a healthy camaraderie with leadership and teammates. If you're a team player who is passionate about customer service and has a growth mindset, we want to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Apply Now If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, apply now to join our team as a Full Stack Account Manager/Customer Service Representative. We can't wait to hear from you! ```html

Join Our Team

Apply now to become a part of our dynamic team at arenaflex. As a Full Stack Account Manager/Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our clients.

Don't miss out on this exciting opportunity to grow your career and make a real difference in the lives of our clients. Apply now and take the first step towards joining our team!

How to Apply

To apply for this role, please visit our website at arenaflex.com and submit your application.

Why Work at arenaflex?

• Competitive compensation and benefits package
• Opportunities for career growth and development
• Flexible schedule and remote work options
• Collaborative and supportive team environment
• Chance to make a real difference in the lives of our clients

What We're Looking For

We're looking for motivated, customer-focused individuals who are passionate about delivering exceptional service. If you're a team player who is comfortable working independently and has a growth mindset, we want to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

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