Experienced Customer Relationship Manager – Community Bank Partnerships and Client Advocacy

At arenaflex, we're on a mission to empower community banks with cutting-edge technology and exceptional service. As a key member of our Customer Relationships team, you'll play a vital role in building and maintaining strong relationships with our community bank clients. If you're a proactive and personable professional who thrives on building meaningful connections, we'd love to have you join our team as an Experienced Customer Relationship Manager!

About arenaflex

arenaflex is a leading provider of innovative solutions for community banks, with over 60 years of experience and a presence across 27 states. We're committed to delivering exceptional service and empowering our clients to succeed. Our team is passionate about making a difference in the financial services industry, and we're looking for like-minded professionals to join us on this journey.

A Day in the Life

As a Customer Relationship Manager at arenaflex, you'll be the primary liaison between our company and our community bank clients. Your work will involve building and maintaining strong relationships, resolving issues, and promoting awareness and adoption of our products. You'll have the opportunity to work with a diverse range of clients, each with their unique needs and challenges. Here's a glimpse into a typical day in the life of a Customer Relationship Manager at arenaflex:

• You'll start your day by checking in with a client post-conversion to ensure everything's running smoothly.
• You might follow up with a call report, collaborate with our Development and Support teams to resolve a client's system request, and then jump into a strategy session with our Education team to plan upcoming client training.
• By day's end, you'll have strengthened several relationships, solved problems, and made our clients' day a little easier – exactly what a CRM at arenaflex is all about.

Key Responsibilities

As a Customer Relationship Manager at arenaflex, your key responsibilities will include:

• Building and maintaining strong relationships with assigned customers, serving as their go-to contact at arenaflex.
• Conducting scheduled customer visits (3-4 times per year), either virtually or in-person, to ensure continued satisfaction and identify needs.
• Consulting with customers to resolve issues, improve satisfaction, and recommend tailored solutions.
• Promoting awareness and adoption of new and existing arenaflex products through soft selling and authentic conversations.
• Serving as a support system post-conversion and assisting with process improvements and training needs.
• Managing client documentation, including call reports, issue tracking, and product utilization records.
• Coordinating contract renewals and encouraging client participation in arenaflex's annual survey and conferences.
• Representing arenaflex at internal and external events and staying current on industry trends and arenaflex product enhancements.

What Will Help You Stand Out

To be considered for this role, you'll need the following required qualifications:

• At least two years of experience at a financial institution, bank, or core software provider, preferably in a customer service or account management capacity.
• Ability to work independently and demonstrate initiative.
• Effective planning, coordination, and time management skills.
• Strong interpersonal and verbal communication abilities.
• Excellent documentation and written communication skills.
• High ethical standards and a consultative mindset – advocate honestly for what's best for the client.
• Willingness to travel frequently (about 50%) to arenaflex client locations via car or plane.
• Normal office working conditions – periods of sitting, standing, and walking.

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Bachelor's degree in Business Administration or equivalent work experience.
• Experience in marketing or product promotion within financial services.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Familiarity and comfort with arenaflex software, especially demonstrating it live to clients.

Our Core Values

At arenaflex, we prioritize a proactive mindset over specific technical skills. We believe in:

• The Customer Comes First – Always: You'll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills – you bring the right attitude, and we'll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you'll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At arenaflex, trust is earned through accountability – you'll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Why Join arenaflex?

At arenaflex, you're not just filling a role – you're joining a community. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success. You'll love working here for a variety of reasons, including:

• Comprehensive benefits to support your well-being and professional development.
• Abundant growth opportunities to help you advance your career.
• A supportive and collaborative work environment where every team member is valued.
• The chance to make a meaningful impact in the financial services industry.

Ready to Apply?

If you're ready to make an impact and grow your career with arenaflex, we'd love to hear from you. Apply today and join our team of passionate professionals who are dedicated to empowering community banks with cutting-edge technology and exceptional service.

Work Environment and Company Culture

arenaflex is a fully remote company, with team members located across the United States. We prioritize flexibility and work-life balance, offering a range of benefits and perks to support our team members' well-being and professional development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• And more!

How to Apply

If you're a motivated and customer-focused professional who is passionate about making a difference in the financial services industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job