Experienced Full Stack Renewal Manager – Customer Retention and Growth

At arenaflex, our Senior Renewal Managers are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing renewals team focused on working with our customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with arenaflex. We believe that the most successful Renewal Managers are passionate about the customers they serve and have a supportive team behind them.

Job Summary:

We are seeking a results-oriented, motivated, and strategic retention expert focused on retaining and growing our existing customer base. As a Senior Renewal Manager at arenaflex, you will play a pivotal role in creating longstanding partnerships with our customers, helping arenaflex build durable revenue while crushing your quarterly targets. If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Senior Renewal Manager is the career path for you!

Responsibilities:

As a Senior Renewal Manager at arenaflex, you will be responsible for:

• Partnering with Customer Success Managers to educate our customers about the power of arenaflex.
• Effectively negotiating renewal terms, resulting in “win-win” outcomes for arenaflex and our customers.
• Collaborating with the Account Executives in your segment to drive growth at time of renewal.
• Assessing customer health, and renewing customer partnership agreements.
• Accurately forecasting revenue risk in your book of business while crafting creative and compelling commercial agreement options.
• Keeping up with industry trends, the competitive landscape, and our customers’ needs.

Key Qualifications:

* 2+ years of experience owning a wide range of renewals, from small to large companies and spend.

• 5+ years of customer management or sales experience at a software company (SaaS model), ideally with an emphasis on renewals and expansion.
• Experience with Salesforce is a huge plus, arenaflex is a big bonus.
• Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations.
• Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders.
• Excellent written and verbal communication skills.
• People who naturally look for the silver lining.
• Team players who put ‘me’ behind ‘we.’
• Self-starters who don’t need their hand held in order to get things done.
• People who admit when they’re wrong (we all are!) and lower their guard to connect transparently with the team to resolve issues.
• Empathy in connection with others.
• Smart people with exceptional accomplishments, talents, and goals.

Career Growth Opportunities:

* Within one month, you will attend arenaflex’s New Hire Orientation, where you will learn our arenaflex story and understand what makes our “Lofters” unique.

• Participate in our daily training cadence, where you will learn our software and all the skills necessary to set you up for success.
• Begin 1:1’s with your manager, understand your 30-60-90 plan, meet & shadow current members of the arenaflex team, and delve into your customer book of business.
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.
• Meet key partners in Customer Success, Sales, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your renewal cycles.
• Shadow your peers to start hearing and learning the renewal motion - bring your questions!

What You’ll Achieve:

* Within three months, you will feel comfortable managing renewal conversations and closing your first renewals.

• Confidently assess potential retention risks and lead commercial negotiations with customers.
• Begin to craft strategies for diagnosing customer health and renewal potential at scale.
• Consistently forecast revenue and keep your opportunities up to date.

What You’ll Achieve in Six Months:

* Consistently meet or exceed your retention targets.

• Complete your Lessonly training to ensure you are up-to-date on negotiation best practices, new releases and more.
• Continue to focus on your OKRs.

What You’ll Achieve in Twelve Months:

* Be considered a top-performing RM on the team by consistently exceeding your targets.

• Set an example for new RMs, and assist in training, onboarding and motivating new Lofters.

Why You’ll Love arenaflex:

* At arenaflex, we're not just a company, we're a community built on shared values.

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self
• Redefine What’s Possible
• Deliver Big Results

Why You Should Work at arenaflex:

* You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.

• You will work with an amazing team you can learn from and teach.
• You will experience joining a high-growth/high-trajectory organization.
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives.
• We have a vibrant, open office that utilizes modern technology.
• We firmly believe you will have the opportunity to grow more here than you would anywhere else.

Compensation and Benefits:

* Base Pay Range: $57,000—$98,000 USD

• The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
• arenaflex is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into arenaflex’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth.
• We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

How to Apply:

If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Senior Renewal Manager at arenaflex is the career path for you! Apply to this job today and join our team of driven innovators who are redefining an age-old industry. Apply for this job