Senior Customer Success Business Partner – Driving Growth and Retention in arenaflex's Revenue Operations Team

At arenaflex, we're on a mission to revolutionize the way businesses operate and succeed in the ever-evolving landscape of SaaS and digital transformation. As a leading player in the industry, we're committed to fostering a culture of innovation, collaboration, and customer-centricity. We're now seeking an exceptional Senior Customer Success Business Partner to join our Revenue Operations team in Helsinki or Dublin, or work fully remotely from the UK or Poland. If you're a strategic thinker with a passion for driving growth and retention, we want to hear from you.

About arenaflex

arenaflex is a trailblazer in data integration technology, empowering marketers to turn their data into actionable insights that drive business results. With 15% of global advertising spend reported through our products, we've established ourselves as a frontrunner in the industry. Our technology streamlines marketing data for over 200,000 businesses, and we're proud to have a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.

Our Culture

At arenaflex, we operate on trust, transparency, and a customer-first mindset. We're a team of 360+ growth-minded individuals from diverse backgrounds, united by our passion for innovation and collaboration. We believe in creating an inclusive workplace where everyone feels valued and respected. As a team player, you'll be part of a multicultural, resourceful, and collaborative environment that fosters growth and success.

The Role

As a Senior Customer Success Business Partner, you'll play a critical role in shaping our GTM strategy and CS operating model, ensuring our tools and systems are set up to scale. You'll partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance. Your day-to-day work and responsibilities will include:

• Managing the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking
• Managing and optimizing core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows
• Overseeing and coordinating strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations
• Collaborating with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights
• Providing data-driven insights and executive-level reporting to inform strategic decisions and resource allocation
• Staying on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading
• Advocating for the CS function within Revenue Operations and ensuring alignment across all GTM teams
• Maintaining and evolving the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics

Requirements

To succeed in this role, you'll need:

• 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment
• Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration
• Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management
• Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews
• Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation
• Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation
• Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities
• Effective communicator and collaborator with a bias for action and a customer-first mindset

Nice to Have

* Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL

• A solid foundation in analytical methods
• Experience with PLG (Product-Led Growth) and hybrid sales motions
• MBA or similar advanced degree

What We Offer

As a Senior Customer Success Business Partner at arenaflex, you'll enjoy:

• Competitive compensation package, including equity
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• Sports and well-being allowance

Benefits May Vary Depending on Location

Join Our Mission

At arenaflex, we're committed to making data a marketing superpower. If you're passionate about driving growth and retention, and want to be part of a dynamic, inclusive, and collaborative team, we want to hear from you. Apply now to join our mission and help us shape the future of SaaS and digital transformation.

Equal Opportunities

arenaflex is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we're dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please don't hesitate to let us know. You can reach us at [email protected]. All requests for accommodation will be kept confidential.

Apply Now

Ready to take the next step in your career? Apply now to become a Senior Customer Success Business Partner at arenaflex. Apply for this job