Experienced Outbound Customer Success Specialist – Latin America Contractor

Join arenaflex, a fast-growing tech startup, in revolutionizing the trades industry and empowering small business contractors to build and grow successful companies. Are you a driven and results-oriented individual with a passion for customer success? Do you thrive in a fast-paced environment and enjoy building meaningful connections with customers? If so, we invite you to join arenaflex as an Outbound Customer Success Specialist, where you will play a critical role in driving conversations with our customer base to improve their experience with our product.

About arenaflex

arenaflex exists because 50-80% of small businesses in the trades (Roofers, Plumbers, etc.) fail within their first five years. Our mission is to change that forever, and empower small business contractors to build and grow successful companies. In the last few years, we've built an all-in-one platform that helps SMBs grow sales, protect profits, and save time. With over 10,000 customers, arenaflex is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We are growing, profitable in our base case, and are working to disrupt a fragmented, underserved, $600B market. Backed by the same investors as SpaceX, Stripe, Palantir, Airbnb, Rippling, Affirm, Brex, and OpenAI (Founders Fund, 8VC, Human Capital), we aim to protect small business entrepreneurship in America, redefine what is possible in running a trades business in today's rapidly changing world, and bring forth a future where every small business owner in the trades can succeed, despite not having a fancy pedigree, special connections, or access to deep pockets.

The Opportunity

arenaflex is ready to enter an inflection point of growth. To do so, we are expanding our customer success team to include a team of Outbound Customer Specialists. Your mission will be to reach out to customers, represent the company as our front-line, and drive conversations with our customer base to improve their experience with our product. Successful candidates have the potential to be promoted to CSM (or other roles within Customer Success or Sales) within 6-9 months of strong performance.

Key Responsibilities:

* Achieve a daily target of 40+ outbound dials to connect with customers

• Establish meaningful connections with customers through calls, emails, and other communication channels
• Utilize Salesforce to track and manage customer interactions, ensuring consistent engagement and progress tracking
• Prepare customers for scheduled training sessions, providing them with the necessary information and context to maximize the training's value, while documenting the customer discovery for CS team members

Who We're Looking For:

* You are hungry and determined to win. You have a clear, strong "why".

• Strong organizational skills and attention to detail, ensuring accurate tracking and reporting of customer interactions
• You are coachable, a fast learner, and driven by self-improvement. Tenacious, self-motivated, and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision
• You are intelligent. You can have consultative conversations with business owners. You are a problem solver, adaptable, and articulate
• Excellent communication and interpersonal skills, with the ability to empathize with customers and understand their needs

Our Core Values:

* Truth: We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.

• Slope: Rate of change over time. We hire and reward based on a team member's potential, capacity, and growth-mindset, rather than a fancy resume.
• Mutual Benefit: The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other's aspirations and create alignment to get there.
• Competitive Greatness: We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a "job".

Location

This is a remote role, allowing you to work from anywhere and enjoy a better work-life balance.

Benefits

* Mission-driven, values-based culture

• Competitive pay
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup

Why Join arenaflex?

* Be part of a dynamic and growing team that is revolutionizing the trades industry

• Enjoy a competitive salary and benefits package
• Develop your skills and expertise in a fast-paced environment
• Work with a talented team of professionals who are passionate about making a difference
• Contribute to a company that is making a positive impact on the lives of small business contractors

How to Apply

If you are a motivated and results-driven individual who is passionate about customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job