Experienced Full Stack Customer Experience Assistant – Spanish Speaking for arenaflex's Global Certification Services

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you have a knack for ensuring seamless operations and maintaining the highest level of integrity in online exams? If so, we're excited to introduce you to an incredible opportunity to join arenaflex's agile team as a Remote Online Exams & Customer Experience Assistant – Spanish Speaking. At arenaflex, we're committed to empowering individuals and organizations to achieve their goals through our cutting-edge certification services. As a key member of our team, you'll play a vital role in enhancing the efficiency and excellence of our global certification services, ensuring that our customers receive top-tier support and a positive experience throughout the examination and certification process.

About arenaflex

arenaflex is a leading provider of certification services, dedicated to helping individuals and organizations achieve their goals through our innovative and secure solutions. With a strong commitment to quality, passion, integrity, and innovation, we strive to deliver exceptional experiences to our customers and partners worldwide.

Job Summary

As a Remote Online Exams & Customer Experience Assistant – Spanish Speaking, you'll be responsible for providing exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. You'll also oversee the secure and fair conduct of certification exams at designated testing centers or online platforms, enforcing exam rules and protocols to maintain the integrity of the certification process.

Key Responsibilities

* Provide exceptional customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.

• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process.
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.
• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

What We Look For

* Bachelor's degree in any discipline (asset)

• Previous experience in a similar position or function (asset)
• Prior working experience in the certification of persons and/or training and exam fields (advantage)
• Passionate about customer satisfaction
• Excellent command of the English and Spanish language (native-like or C2 level certification desired)
• Advanced computer literacy (ECDL Advance level certification a plus)
• Excellent interpersonal, verbal, and written communication skills
• Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment
• Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays)

What We Offer

* Monthly bonus upon performance

• Work in an international, dynamic, and fun atmosphere
• Two free vouchers for all certifications from arenaflex's portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and a global environment
• Constant personal and professional development

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by arenaflex to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by arenaflex) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity, and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC))
• Financial background check
• Employment reference check

If working on the SELT service anywhere in the world (outside of the UK), personnel will undergo background checks that are equivalent to those stated for the UK.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex's agile team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job