Experienced Associate Customer Success Manager – Restaurant Technology and Customer Experience

At arenaflex, we're revolutionizing the way local businesses succeed online. Our all-in-one platform empowers restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. With a proven track record of helping thousands of restaurant owners save their businesses and thrive, we're now looking for a proactive and results-driven Associate Customer Success Manager to join our team.

About arenaflex

arenaflex is the go-to platform for restaurants to succeed online. Our mission is to help local businesses, starting with restaurants, overcome the challenges of the digital age. We believe that by providing a comprehensive solution, we can help these businesses not only survive but thrive. With a strong foundation in place, we're poised to scale our solution to every other local business type, empowering tens of millions of entrepreneurs to succeed in the digital age.

Our Traction

In just over three years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. Our team has grown from under 100 to nearly 200 talented individuals, with top talent from the most successful companies in SMB software. We're scaling even faster in 2025 to keep pace with our customer growth.

Our Team

Our team is a diverse and dynamic group of individuals who share a passion for helping local businesses succeed. We're a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. We prioritize in-person collaboration for certain roles, but most of our teammates are distributed throughout the globe. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Why We're Looking for You

arenaflex is growing quickly, and we're looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you'll manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you'll aim to generate brand ambassadors and uncover expansion opportunities to drive growth.

Key Responsibilities

* Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle

• Engage with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks
• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand arenaflex's footprint by uncovering and driving growth opportunities

What We Look For

We're seeking candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. Specifically, we value individuals who:

• Excel in maintaining a high volume of daily calls and meetings while effectively managing their time
• Demonstrate strength in objection handling and deescalating challenging conversations
• Can quickly context-switch to address diverse customer needs with ease
• Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions
• Can leverage strategic thinking and the ability to engage in challenging conversations to influence customers
• Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn
• Are solution-oriented, with a big-picture perspective that drives long-term success
• Possess grit, adaptability, and the ability to navigate ambiguity with confidence
• Confident working with English-speaking customers

The Impact You Will Have

As an Associate Customer Success Manager at arenaflex, you'll have a direct impact on the success of our customers and the growth of our company. You'll be responsible for delivering a world-class customer experience, helping customers improve ROI, driving customer retention, and expanding arenaflex's footprint. Your contributions will be instrumental in refining health metrics and scaling success across our customer base.

Minimum Requirements

* 2+ years of experience in a Customer Success or Account Management role

• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space
• A commitment to personal growth and continuous development
• Full fluency in English: reading, writing, and speaking
• Bonus: Experience working in a restaurant, bringing additional perspective to the role

Pay and Benefits

The estimated base salary for this role is in the local equivalent of $30,000 to $35,000 USD. Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an arenaflex team member with an @arenaflex.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Apply to this Job

If you're a motivated and results-driven individual who is passionate about helping local businesses succeed, we encourage you to apply to this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative company that's changing the way local businesses succeed online. Apply for this job