Experienced Customer Support Specialist II - Field Based Remote with 75% Travel - Arkansas
At arenaflex, we're committed to helping people live more fully at all stages of life. As a global healthcare leader, we're dedicated to delivering life-changing technologies that span the spectrum of healthcare. Our team of 114,000 colleagues serves people in more than 160 countries, and we're passionate about creating a workplace where everyone can grow, learn, and thrive.
Join arenaflex's Support Services Team
We're seeking an experienced Customer Support Specialist II to join our Support Services team in Arkansas. As a key member of our team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the best possible service.
About the Role
As a Customer Support Specialist II, you'll be based remotely in Arkansas and will travel up to 75% of the time. You'll be responsible for:
- Representing arenaflex's Diagnostic Division to our customers
- Providing on-site support to customers in the Arkansas territory
- Supporting field personnel and district business objectives and goals
- Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments
- Understanding and following the Quality System through accurate and timely documentation of complaint resolution
- Understanding and practicing regulatory and compliance procedures
- Maintaining a safe work environment following laboratory safety guidelines
- Scheduling and completing routine preventive maintenance, installations, and other updates provided by arenaflex
Key Responsibilities
* Provide technical support solutions to customers, including installation, corrective, pre-emptive, and proactive maintenance
- Represent arenaflex's Diagnostic Division to customers in a professional manner
- Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments
- Understand and follow the Quality System through accurate and timely documentation of complaint resolution
- Understand and practice regulatory and compliance procedures
- Maintain a safe work environment following laboratory safety guidelines
- Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex
- Work effectively within a diverse and dynamic team environment
- Support on-call rotation
- Time, territory, and inventory management
- Standby and after-hours responsibilities
- Flexible working hours
- Unpredictable travel
- Travel for the support of other territories and training
- Providing on-site critical account support inside and outside of district boundaries
Requirements
* Bachelor's degree or equivalent relevant experience required
- Travel up to 75% of the time
- Superior technical competency
- Pro-Active Account Management
- Complete instrument training across geographical IRL
- Ability to work effectively within a diverse and dynamic team environment
- Strong communication and interpersonal skills
- Ability to troubleshoot and resolve complex technical issues
- Ability to work independently and as part of a team
- Ability to travel frequently and work flexible hours
Preferred Qualifications
* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
- Practical experience in interfacing with customers
- Troubleshooting/problem-solving; ability to succeed in team situations and excel independently
- Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
- Effective communication skills
- Strongly demonstrated interpersonal skills
Benefits
* Competitive salary range: $26.35 – $52.65/hour
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Retirement savings plan with a high employer contribution
- Tuition reimbursement and education benefits
- Flexible working hours and remote work options
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Work Environment
* Remote work environment with frequent travel to customer sites
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone can grow, learn, and thrive. Apply for this job