Experienced Customer Success Advisor – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're passionate about empowering small businesses to thrive by providing fast, flexible finance solutions. As a Customer Success Advisor, you'll play a vital role in ensuring our customers receive the best possible experience throughout their journey with us. If you're a motivated and customer-centric individual with a passion for helping businesses succeed, we'd love to hear from you.

About arenaflex

arenaflex is a leading Fintech company in Europe, dedicated to making finance more accessible and relevant to small businesses. Since our inception in 2012, we've made several billion in funding available to over 100,000 businesses, positioning ourselves as a trusted partner for entrepreneurs and business owners. Our mission is to finance one million businesses, and we're committed to achieving this goal by combining cutting-edge technology, data science, and exceptional customer service.

Our Culture

We're a fast-growing company with offices in London, Leeds, and Frankfurt, and we're looking for talented individuals who share our passion for innovation and customer satisfaction. As a Customer Success Advisor, you'll be part of a highly motivated and energetic team that's dedicated to delivering exceptional results. We believe in fostering a culture of collaboration, creativity, and continuous learning, where every team member has the opportunity to grow and develop their skills.

The Role

As a Customer Success Advisor, your primary responsibility will be to deliver a positive customer journey by engaging with business owners in a friendly and professional manner. You'll be handling inbound calls, web chats, and customer emails, as well as assisting with loan applications, account queries, and other administrative tasks. You'll also be working closely with multiple teams within arenaflex to achieve the best outcome for our customers.

A Typical Day for You Will Be:

* Answering inbound calls to our main line, answering queries and requests, and handling web chats and customer emails

• Helping businesses to complete their loan applications
• Assisting existing customers with account queries such as handling repayments, processing renewal requests, and other administrative tasks
• Pitching our services to customers who come through our marketing channels
• Liaising with multiple teams within arenaflex in a cross-functional team such as Sales, Account Management, Credit Analysis, and Collections to achieve the best outcome for our customers
• We rely on our team members' feedback to continually improve, and you'll be encouraged to share your insights and ideas to help us reach our goal

Requirements

We're looking for individuals who are smart, humble, motivated, and always looking to improve. Ideally, you'll have:

• A passion for delighting customers and a real enthusiasm for helping SMEs. You'll need to be able to build rapport with business owners quickly
• Great time management and multitasking skills to be able to adapt to our customers' needs
• To be a self-starter, taking ownership of your customers, while collaborating with your team to reach group targets
• Excellent verbal and written communication skills and a professional manner
• The ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes
• To be able to adapt to the growth of an ambitious company. You'll take new products, customer groups, and processes in your stride
• We welcome people who are proactive, motivated, and metrics-driven, who have an ambitious and entrepreneurial spirit

Essential Qualifications

* 1-2 years of experience in a customer-facing role, preferably in a financial services or Fintech company

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office, particularly Excel and Word

Preferred Qualifications

* Experience in a customer success or account management role

• Knowledge of financial products and services
• Familiarity with CRM systems and data analysis tools
• Certification in customer service or a related field

Skills and Competencies

* Strong customer service skills, with a focus on delivering exceptional experiences

• Excellent communication and interpersonal skills, with the ability to build rapport with business owners quickly
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Proficiency in Microsoft Office, particularly Excel and Word
• Familiarity with CRM systems and data analysis tools

Career Growth Opportunities and Learning Benefits

As a Customer Success Advisor at arenaflex, you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment.

We offer

• Regular training and development programs to help you improve your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive team environment, where you'll be encouraged to share your ideas and insights
• A comprehensive benefits package, including medical insurance, 25 days' holiday, and a generous maternity and paternity leave policy

Work Environment and Company Culture

We're a hybrid company, with offices in London, Leeds, and Frankfurt. Our offices are designed to be collaborative and inspiring, with plenty of natural light, comfortable workspaces, and regular social events. We believe in fostering a culture of innovation, creativity, and continuous learning, where every team member has the opportunity to grow and develop their skills.

Compensation and Benefits

We offer a competitive salary range of £26K - £27.5K, depending on experience. We also offer a comprehensive benefits package, including:

• Medical insurance from Vitality, including discounted gym membership
• 25 days' holiday, an extra day off for your birthday, and the option to buy or sell an additional 5 days of annual leave
• Instant access to emotional and mental health support with our partner, Spill
• Share options
• Generous maternity and paternity leave
• A nursery tax benefit scheme to help you save money
• Paid volunteering day to support your chosen charity
• Extra leave if you want to travel or study
• One-month fully paid sabbatical after 4 years
• Cycle-to-work scheme
• Electric car scheme

How to Apply

If you're a motivated and customer-centric individual with a passion for helping businesses succeed, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job