Experienced Customer Support Specialist – Logistics and Delivery Solutions

At arenaflex, we're revolutionizing the way businesses tackle complex logistics and delivery challenges. As a leading logistics and delivery platform, we're committed to providing seamless, scalable solutions that meet a variety of delivery needs. With a network of over 310,000 independent drivers nationwide, we offer flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door. Our Support team operates as the first point of contact for the arenaflex community, and we're looking for a highly skilled Customer Support Specialist who shares our customer-first mentality. In this role, you'll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. As a Customer Support Specialist, you'll work full-time on a 4-day workweek schedule that may include non-traditional hours such as evenings, weekends, and holidays.

What You'll Do

As a Customer Support Specialist at arenaflex, you'll be responsible for providing top-notch support to our customers, partners, users, and community members through phone, email, and text-based channels. Your primary objectives will be to:

• Provide timely and effective support to resolve customer concerns and issues
• Utilize active listening skills to understand and confirm customer information
• Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborate with team members from various departments to ensure seamless delivery experiences

What You Bring

To succeed in this role, you'll need to possess the following skills and qualifications:

• 1+ year of customer service experience, preferably in a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with diverse personalities
• Ability to quickly and efficiently problem-solve and troubleshoot
• Comfortable working in a fast-paced environment with changing requirements
• Proactive and able to navigate through uncertainty and ambiguity
• Ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus!

Why arenaflex?

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits you can expect:

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (we'll contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

What's Next?

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. As a Customer Support Specialist at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. Don't miss out on this chance to join our team and be a part of revolutionizing the logistics and delivery industry.

How to Apply

Ready to take the next step? Click the link below to apply for this exciting opportunity: Apply To this Job We can't wait to hear from you! Apply for this job