Experienced Part-Time Customer Service Representative – Remote Customer Support for arenaflex

About arenaflex

arenaflex is a pioneering health insurance company built around a full-stack technology platform and a focus on serving our members. We started arenaflex in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. Our mission is to change the way people experience healthcare, and we're committed to making a positive impact on the lives of our members. As a part-time customer service representative at arenaflex, you'll play a vital role in delivering exceptional service to our members, brokers, providers, and vendors.

Job Summary

We're seeking an experienced part-time customer service representative to join our Member and Provider Services team. This role is a volume-driven customer service and production-based position that handles daily activities involved in running a health insurance company, including customer interactions and back-office tasks following standard operating procedures. As a part-time customer service representative, you'll work closely with our Concierge Operations Manager and be responsible for managing an assigned caseload, maintaining service delivery, productivity, and quality expectations.

Work Location and Schedule

This is a remote role, and you must reside in Georgia. arenaflex is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture, and our mission. We offer flexible scheduling to accommodate your needs, with the following part-time shifts:

• Monday & Tuesday: 8:00 AM – 7:00 PM (22 hours/week)
• Monday & Tuesday: 9:00 AM – 8:00 PM (22 hours/week)
• Monday & Wednesday: 10:30 AM – 4:30 PM (12 hours/week)
• Monday, Wednesday, & Thursday: 8:00 AM – 1:00 PM (15 hours/week)

Responsibilities

As a part-time customer service representative at arenaflex, you'll be responsible for:

• Developing a comprehensive understanding of the current processes, procedures, and tools associated with the arenaflex business model
• Working with members, brokers, providers, and arenaflex vendors through multiple channels according to assignment needs
• Managing an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Forming working relationships with all partners
• Supporting the leadership team by identifying issues through established escalation pathways
• Monitoring and tracking the health of all assigned work-in-progress issues
• Escalating and resolving issues to ensure appropriate turnaround times
• Participating in process improvement projects
• Complying with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

To be successful in this role, you'll need:

• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED
• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Bonus Points

If you have:

• Experience working in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with health insurance industry regulations and compliance standards
• Experience with customer relationship management (CRM) software

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our unique backgrounds and perspectives make us stronger, and we're dedicated to fostering an environment where everyone can thrive. As a part-time customer service representative, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about changing the healthcare experience
• Develop your skills and expertise in a dynamic and fast-paced environment
• Make a positive impact on the lives of our members and their families
• Enjoy a competitive compensation package, including a base pay of $19.00 per hour and select employee benefits
• Participate in process improvement projects and contribute to the growth and development of our organization

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, and we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our unique backgrounds and perspectives make us stronger, and we're dedicated to fostering an environment where everyone can thrive.

Pay Transparency

The base pay for this role is $19.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation

arenaflex applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any arenaflex applicant who requires reasonable accommodations during the application process should contact the arenaflex Benefits Team ([email protected]) to make the need for an accommodation known.

Artificial Intelligence (AI) Guidelines

Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at arenaflex.

California Residents

For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants. Apply for this job