Experienced Customer Success Manager - K-12 Education & Healthcare (Orange County, CA)

At arenaflex, we're revolutionizing the way schools provide healthcare services to their students. As the nation's largest virtual provider of school-based healthcare services, we're committed to increasing equitable access to quality healthcare experiences for students and their families. Our dynamic team is passionate about making a meaningful difference in the lives of our customers, and we're seeking a talented Customer Success Manager to join our exciting journey.

About arenaflex

arenaflex is a leading provider of virtual healthcare services to K-12 schools across the country. We've been recognized by Fast Company as one of the world's most innovative places to work, and we're proud to be part of a community that values diversity, inclusivity, and equity. Our mission is to remove all barriers to mental and physical healthcare for children, and we're committed to making a lasting impact in the lives of our customers.

The Role

As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. You'll work closely with our Account Management and Implementation teams to establish an infrastructure for school support, and you'll have hands-on experience working with our school nurses and other health staff to ensure access to quality healthcare for all students.

Key Responsibilities

* Develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities

• Regularly meet and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across arenaflex
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

What Excites Us

* Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you've developed a strong reputation as a people person, and somebody that folks are excited to work with.

• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work.
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you've got a real knack for influencing your stakeholders.
• Initiative: You're a self-starter with a demonstrated capacity for following through on commitments and scheduled events; and you're comfortable rolling up your sleeves to get the work done.
• Eagerness to Learn: You're someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands.

Minimum Experience

* Experience working with children in diverse socio-economic environments

• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Orange County, CA

Preferred Experience

* Prior experience within start-up or hyper-growth environments

• Existing relationships in Orange County, CA

What We Offer

* Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks.

• A dynamic and supportive work environment that values diversity, inclusivity, and equity.
• Opportunities for professional growth and development, including training and mentorship programs.
• A chance to make a meaningful difference in the lives of our customers and contribute to a mission that aligns with your values.

How to Apply

If you're excited about this role and are passionate about making a difference in the lives of our customers, we encourage you to apply. Please submit your resume and a cover letter that highlights your experience and qualifications for the role. We can't wait to hear from you!

About arenaflex's Benefits

arenaflex offers a comprehensive benefits package that includes:

• Competitive salary and bonus structure
• 401k match and retirement savings plan
• Healthcare coverage, including medical, dental, and vision
• Paid time off and holidays
• Flexible work arrangements and remote work options
• Professional development and training opportunities
• A dynamic and supportive work environment that values diversity, inclusivity, and equity.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life. We are proud to be an equal opportunity employer and welcome applications from qualified candidates who share our values. Apply for this job