Experienced Senior Director, People Business Partnering - Customer Success at arenaflex
At arenaflex, we're a global leader in cloud security, serving thousands of enterprise customers worldwide, including 45% of Fortune 500 companies. Our mission is to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, arenaflex accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. We're a pioneer in the industry, with a groundbreaking AI-powered Zero Trust Exchange platform that protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Our commitment to innovation and customer satisfaction has earned us a reputation as a Best Workplace in Technology, and we're proud to foster an inclusive and supportive culture that's home to some of the brightest minds in the industry. If you thrive in a fast-paced and collaborative environment, and you're passionate about building and innovating for the greater good, come make your next move with arenaflex. Our general and administrative teams help to support and scale our great company, and we're seeking a Senior Director, People Business Partnering - Customer Success to join our People & Culture team.
Job Summary
We're looking for an experienced Senior Director, People Business Partnering - Customer Success to lead a global team of HR Business Partners and People Consultants supporting Customer Success, including Technical Success Management, Professional Services, and Customer Support across 22 countries. As a key member of our People & Culture team, you'll be responsible for aligning and executing innovative people strategies with Customer Success leadership to drive transformation, employee engagement, and business outcomes.
Key Responsibilities
* Lead a global team of HR Business Partners and People Consultants supporting Customer Success, including Technical Success Management, Professional Services, and Customer Support across 22 countries
- Align and execute innovative people strategies with Customer Success leadership to drive transformation, employee engagement, and business outcomes
- Champion a culture of inclusion, teamwork, high performance, and growth by developing programs that foster retention, belonging, and talent development
- Partner with Total Rewards, Talent Acquisition, Learning & Development, and other teams to deliver scalable, integrated people solutions
- Use data, analytics, and business insights to drive programs, influence executive decisions, and deliver critical cross-functional projects
What We're Looking for (Minimum Qualifications)
* 12+ years progressive HR experience with significant HR Business Partner leadership in global, growth-driven technology organizations
- Deep expertise in Customer Success or similar GTM/post-sales environments
- Demonstrated success advising and influencing C-level and senior executives in fast-paced, complex transformation environments
- Proven ability to design and deliver talent, engagement, and reward solutions that align with business strategy
- Bachelor's degree in HR, Organizational Development, Business, or related field; MBA or advanced degree a plus
What Will Make You Stand Out (Preferred Qualifications)
* Experience leading global HR programs across multiple regions and functions
- Strong program management and change leadership skills with a track record of scaling HR practices
- Proficiency in M365 and G-Suite applications
Why Join arenaflex?
* Competitive salary range: $196,000 - $280,000 USD
- Comprehensive benefits program, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks
- Opportunity to work with a global team of talented professionals who are passionate about making a difference in the industry
- Collaborative and inclusive work environment that values diversity, equity, and inclusion
- Professional development opportunities, including training, mentorship, and career growth
How to Apply
If you're a motivated and experienced HR leader who is passionate about driving business outcomes and fostering a culture of inclusion and growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
Equal Employment Opportunity
arenaflex is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Accommodations and Adjustments
arenaflex is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long-term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Pay Transparency
arenaflex complies with all applicable federal, state, and local pay transparency rules.
Originally posted on arenaflex Careers
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