Experienced Customer Service Team Lead – Premium Fashion Retailer

At arenaflex, we're redefining fashion retail for the 21st century by delivering an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. We're a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration. As a Customer Service Team Lead at arenaflex, you'll play a vital role in shaping the customer experience by leading a team of customer service representatives, training and developing them to provide exceptional support to our customers. You'll be responsible for handling escalated customer calls, emails, and chats, and ensuring that company policies and ideals are upheld. If you're a customer-centric leader with a passion for fashion and a knack for resolving complex issues, we want to hear from you.

About arenaflex

arenaflex is a next-generation fashion retailer that's revolutionizing the way people shop for fashion. With a team of over 1,000 based out of Cerritos, California, we're a dynamic bunch that's motivated by getting the company to the next level. We're a company where inspired people will always thrive, and we're committed to hiring high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

Major Responsibilities

As a Customer Service Team Lead at arenaflex, your primary responsibilities will include:

• Training and developing a team of customer service representatives to provide exceptional support to our customers
• Reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld
• Handling escalated customer calls, emails, and chats as needed
• Responding to customer questions and comments via phone, email, and live chat with speed and professionalism
• Answering inbound telephone calls and providing excellent customer support
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to customer service manager on duty as necessary
• Coordinating and following up with other departments to ensure problem resolution, and working together with other customer service team members to promote an environment of customer satisfaction
• Able to navigate proficiently through multiple systems
• Keeping current and training customer service representatives with all new policy and procedures

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with a desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers
• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum Qualifications

* Experience with Microsoft Word and Excel

• High School Diploma
• Type 50+ words per minute

Preferred Qualifications

* Some College

• 2+ years in customer service, help desk, or call center experience in a retail environment
• 1+ years team leadership experience
• Type 60+ words per minute
• Working knowledge of website navigation
• Experience with Microsoft Word and Excel

What We Offer

As a Customer Service Team Lead at arenaflex, you'll enjoy a competitive salary range of $26.00/hr to $28.00/hr, depending on your experience and qualifications. You'll also have access to a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-centric leader with a passion for fashion, we want to hear from you. Please submit your application, including your resume and a cover letter, to our careers page. Don't forget to check your spam folder for emails on your application status, as they may be sent from an ADP email address.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be a leader in the fashion industry.

Note

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address. Originally posted on Himalayas. Apply for this job