Experienced Customer Support Specialist – West Coast Hours

Join arenaflex, a mission-driven company that empowers people to be creative, as a Customer Support Specialist on the West Coast. As a key member of our Customer Success team, you will play a vital role in ensuring our customers get the most out of our innovative platform. If you're passionate about technology, problem-solving, and helping others, we'd love to hear from you.

About arenaflex

arenaflex is a world-class enterprise email and landing page creation platform that makes successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. Our industry-leading SaaS solution is built by Marketers, for Marketers, and we know that it's the small things that make the biggest impact. We change the way Marketers work by making them more efficient, while improving conversion rates of their campaigns and helping them stay on brand.

The Role

As a Customer Support Specialist, you will be an expert with our platform and a point of contact with our customers. You will assist customers with any issues or questions they have with our product, ensuring they get the most out of arenaflex as possible. This is a fully remote role, and you will be part of a fast-paced work environment that is continuously evolving.

Your Responsibilities

* Be an expert with the arenaflex platform + Respond to customer queries in a timely and accurate way, via phone, email, or chat + Assist in creating and maintaining help documentation and support videos + Gather customer feedback and enhancements and share with our Product, Sales, CS, and Marketing teams

• Be proactive in triaging support tickets and liaise with the Dev team to ensure tickets get resolved in a timely manner

+ Monitor customer health and reach out to assigned CSM to assist in providing a solution/support + Share feature requests and effective workarounds with team members and customers + Be the advocate for the customer by identifying needs and helping customers adopt features

What You Should Have

* Customer service experience, preferably in a SaaS/Tech environment

• Ability to empathize with customers with strong multitasking skills
• Be excited by technology, love solving problems, and passionate about helping others
• Exceptional problem-solving and communication skills
• Experience writing and maintaining support documentation
• Working knowledge of customer-facing solutions such as Intercom and Zendesk would be an asset
• Knowledge of HTML/CSS and experience with emails and/or landing pages would be an asset
• Ability to thrive and adapt in a fast-paced work environment that is continuously evolving

What We Offer

At arenaflex, we have four foundational pillars: Culture, Customers, Product, and Growth. Culture is our number one pillar because we know that it's at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive, and who want more than the typical nine-to-five offers. We offer an extremely rewarding, second-to-none work environment as acknowledged by Ottawa's Best Places to Work 2024! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly, our commitment to YOUR career growth.

Why Join arenaflex?

* Be part of a mission-driven company that empowers people to be creative

• Work with a talented team of experts who are passionate about technology and problem-solving
• Enjoy a competitive salary, equity in the company, and great benefits
• Have the opportunity to grow your career and develop new skills
• Be part of a fast-paced work environment that is continuously evolving

How to Apply

If you're passionate about technology, problem-solving, and helping others, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. arenaflex believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process, please contact [insert contact information]. Apply for this job