Medical Intake Coordinator / Data Entry Specialist – Healthcare Administration & Patient Services

About arenaflex Welcome to arenaflex, a nationwide, independent leader in personalized managed health care, focused on what's important to you—comprehensive services with program excellence and cost containment that you demand. At arenaflex, we believe that effective healthcare management requires a perfect balance between quality patient care and efficient administrative processes. Our reputation as an industry leader is founded on over three decades of innovative and professional health care excellence, serving all aspects of the industry while remaining committed to conserving health care dollars through effective programs and personalized service. When you join the arenaflex team, you become part of a mission-driven organization that values integrity, compassion, and excellence in everything we do. We understand that our employees are the backbone of our success, which is why we invest heavily in their growth, well-being, and professional development. Our culture fosters collaboration, supports work-life balance, and rewards dedication and hard work. Position Overview Are you a detail-oriented professional with excellent communication skills? Do you thrive in a fast-paced healthcare environment where your contributions directly impact patient care? If so, we have an exciting opportunity for you as a Medical Intake Coordinator / Data Entry Specialist at arenaflex. As a vital first point of contact for our organization, you will play a crucial role in supporting our Utilization Review Department. This position is responsible for the collection of intake information, creation of electronic patient files, and the sorting and mailing of certification letters. You will be the friendly voice that greets patients, providers, and healthcare professionals, setting the tone for their entire experience with arenaflex. This is an excellent opportunity for individuals who are looking to start or advance their career in healthcare administration. We are willing to train highly motivated, customer-focused individuals who are passionate about making a difference in the healthcare industry. If you have a helpful and friendly personality, strong attention to detail, and the ability to multitask effectively, we encourage you to apply!

Key Responsibilities

As a Medical Intake Coordinator / Data Entry Specialist, you will be responsible for a variety of clerical and administrative tasks that keep our Utilization Review Department running smoothly. Your daily responsibilities will include:

• Phone Communication: Answer the Utilization Review phone line with professionalism and efficiency, directing calls to the appropriate team member. Retrieve voicemail messages and ensure they are promptly transferred to the correct nurse or department staff.
• Patient File Creation: Collect demographic information from patients and healthcare providers to create and maintain accurate electronic patient files in our database management system.
• Document Management: Print, mail, fax, and copy correspondence as necessary, ensuring all patient documentation is processed accurately and confidentially.
• Data Entry: Perform accurate data entry tasks, inputting patient information, insurance details, and medical records into our electronic health record systems with precision and attention to detail.
• Team Support: Provide clerical backup to professional staff as needed, assisting with special projects and responding to ad-hoc requests from your assigned URA Team Leader.
• Quality Assurance: Proofread written material accurately, ensuring all correspondence is free of errors and meets professional standards.
• Task Prioritization: Organize and prioritize a large variety of tasks effectively, managing your workload to meet deadlines and department goals.
• Other Duties: Assist with additional responsibilities as assigned to support the overall efficiency of the Utilization Review Department.

Essential Qualifications

To succeed in this role, you must meet the following requirements:

• Education: High School Diploma or equivalent required. Post-secondary courses or training in computers, medical terminology, data entry, word processing, and secretarial training are desired.
• Experience: At least one year of professional office experience required. Experience in a healthcare environment is strongly preferred.
• Technical Skills: Knowledge of computers and data entry in databases, proficiency in word processing applications, and familiarity with multiple line telephone systems.
• Communication Skills:

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