Experienced Customer Success Coordinator & Temporary Project Manager – Medicare Industry Expertise
At arenaflex, we're on a mission to revolutionize the way we approach customer success and project management in the Medicare industry. As a key member of our team, you'll play a vital role in ensuring our customers receive exceptional support and guidance throughout their journey with us. We're seeking a highly motivated and experienced Customer Success Coordinator & Temporary Project Manager to join our dynamic team on a temporary basis.
About arenaflex
arenaflex is a leading provider of innovative solutions for the Medicare industry. With a strong focus on customer satisfaction and industry expertise, we've established ourselves as a trusted partner for carriers, brokers, and beneficiaries alike. Our cutting-edge platform for Medicare shopping and enrollment has been refined over two decades, and we're committed to delivering a positive and uniquely personal experience for every customer.
Job Summary
As a Customer Success Coordinator & Temporary Project Manager, you'll be responsible for providing exceptional support to our customers, managing incoming requests, and coordinating with internal teams to address issues and deliver solutions. You'll work closely with our customer success managers and operations personnel to ensure seamless project execution and customer satisfaction. This is a temporary position, and your impact will be felt throughout the annual implementation cycle for all Medicare customers.
Key Responsibilities
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Services Coordinator (45%):
+ Provide administrative and technical support to customer success and operations management functions. + Assist customer success managers and operations personnel in the coordination and completion of projects. + Communicate any issues, problems, or additional information to customer success managers and recommend solutions. + Monitor and evaluate project activity and report on progress to project managers and leadership.
Customer Service (45%):
+ Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email). + Handle customer inquiries and resolve support inquires. Coordinate with customer if additional information is needed. + Assist with data file collection, validation, issue resolution. + Perform other customer service duties as requested.
Administration (10%):
+ Perform administrative duties as assigned.
What We're Looking For
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Experience:
3-5 years of relevant experience or equivalent combination of experience and education.
Customer Management Skills:
Proven ability to work directly with customers, vendors, and other service providers unsupervised.
Project Management:
Experience in managing projects, resolving issues, setting customer expectations, customer training support, and building customer relationships.
Communication:
Excellent verbal and written communication skills, with the ability to listen and problem-solve.
Technical Knowledge:
General technical knowledge needed to support customers, with proficiency in Microsoft Office products (Word, Excel, Visio, and MS Project).
Industry Knowledge:
Medicare industry knowledge a plus.
Collaboration:
Ability to work collaboratively with internal teams and external partners.
Adaptability:
Self-starter with the ability to adapt to changing priorities and manage to deadlines with little to no direct supervision.
What Will Make You Stand Out
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Medicare Industry Expertise:
Prior experience working in the Medicare industry, with a strong understanding of the market and its complexities.
Multi-Tasking:
Ability to multi-task and work in a fast-paced environment, with a focus on prioritization and responsiveness to urgent requests.
Process Improvement:
Ability to recognize areas of improvement and propose solutions to the team for continual process improvement.
Qualifications
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Education:
BS/BA Degree.
Experience:
3-5 years of relevant experience or equivalent combination of experience and education.
Customer Service Experience:
3+ years of experience working directly with customers in a client service capacity.
Software Reporting Tools:
3+ years of experience in using software reporting tools.
What We Offer
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Competitive Compensation:
A competitive salary and benefits package.
Opportunities for Growth:
Career growth opportunities and learning benefits to help you develop your skills and expertise.
Collaborative Environment:
A dynamic and collaborative work environment, with a focus on teamwork and open communication.
Recognition and Rewards:
Recognition and rewards for outstanding performance and contributions to the team.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! [Apply to this job](https://jobicy.com/jobs/126703-customer-success-coordinator-temporary) Apply for this job