Customer Operations Specialist – Delivering Exceptional Service at arenaflex

As a Customer Operations Specialist at arenaflex, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem-solving, and operational excellence.

About arenaflex

arenaflex is a global business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. Our Global Support team provides expert guidance and hands-on support to the arenaflex Group and our many business teams, working collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

As a Customer Operations Specialist at arenaflex, you'll be responsible for delivering exceptional customer experiences by handling inbound/outbound calls and correspondence professionally, processing and amending customer orders with accuracy and attention to detail, utilizing relevant systems to address and resolve customer requests, recording customer information with precision, maintaining quality standards, supporting customers with online access needs directly or through appropriate channels, handling aspects of Order to Cash, including Cash Applications and Credit Control, and developing strong connections with business teams and customers.

Key Responsibilities:

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Customer Communication:

Handle inbound/outbound calls and correspondence professionally, ensuring that all customer interactions are handled with a high level of service and professionalism.

Order Management:

Process and amend customer orders with accuracy and attention to detail, ensuring that all orders are fulfilled efficiently and effectively.

Problem Resolution:

Utilize relevant systems to address and resolve customer requests, ensuring that all issues are resolved in a timely and professional manner.

Data Management:

Record customer information with precision, maintaining quality standards and ensuring that all customer data is accurate and up-to-date.

Access Management:

Support customers with online access needs directly or through appropriate channels, ensuring that all customers have access to the resources and information they need.

Financial Processing:

Handle aspects of Order to Cash, including Cash Applications and Credit Control, ensuring that all financial transactions are processed accurately and efficiently.

Relationship Building:

Develop strong connections with business teams and customers, ensuring that all stakeholders are engaged and informed.

Qualifications:

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Customer Service Excellence:

Proven ability to deliver outstanding customer experiences, with a strong focus on customer satisfaction and loyalty.

Technical Proficiency:

Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred, with the ability to learn and adapt to new systems and technologies.

Communication Skills:

Excellent written and verbal communication abilities, with the ability to communicate effectively with customers, colleagues, and stakeholders.

Problem-Solving Aptitude:

Proactive approach to resolving issues efficiently, with the ability to think critically and creatively.

Adaptability:

Flexibility to adjust working hours based on service center requirements, with the ability to work effectively in a fast-paced and dynamic environment.

Attention to Detail:

Precision in processing orders and maintaining records, with a strong focus on accuracy and attention to detail.

Teamwork:

Collaborative mindset with the ability to work effectively with diverse stakeholders, including customers, colleagues, and business teams.

Additional Information:

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Work-Life Balance:

We offer a flexible working environment, with the opportunity to work from home and balance work and personal life.

Career Development:

We offer a range of training and development opportunities, including on-the-job training, mentoring, and access to thousands of courses on LinkedIn Learning.

Recognition and Rewards:

We recognize and reward our employees for their hard work and dedication, with a range of awards and recognition programs.

Diversity and Inclusion:

We are committed to creating an inclusive and diverse work environment, where all employees feel valued and respected.

Wellbeing:

We offer a range of wellbeing initiatives, including employee assistance programs, mental health first aiders, and access to health apps and services.

Benefits:

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Freedom & Flexibility:

Colleagues rate us highly for the flexibility and trust they receive, with most of us balancing time in the office with time working remotely.

Great Community:

A welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks.

Broader Impact:

Take up to four days per year to volunteer, with charity match funding available too.

Career Opportunity:

The opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning.

Time Out:

25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.

Flexible Benefits:

A flexible range of personal benefits to choose from, plus company-funded private medical cover.

ShareMatch Scheme:

The opportunity to become an arenaflex shareholder with free matching shares.

Strong Wellbeing Support:

EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps, and more.

Conclusion:

If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. As a Customer Operations Specialist at arenaflex, you'll have the opportunity to work with a talented team, develop your skills and knowledge, and make a real impact on our customers and the business. Apply now to join our team and start your journey with arenaflex! Apply for this job