Senior Customer Solutions Consultant (CSE, Professional Services) at arenaflex

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where creativity, curiosity, and technical expertise come together to drive innovation? Look no further than arenaflex, a leading provider of cutting-edge solutions that empower businesses to succeed in today's digital landscape. As a Senior Customer Solutions Consultant (CSE, Professional Services) at arenaflex, you will be at the forefront of our customer-centric approach, working closely with our Product customers to deliver tailored services that drive successful post-sales deployments of our products. Your expertise will be instrumental in solving real problems for our customers and partners, and delivering value that exceeds their expectations.

About arenaflex

arenaflex is a dynamic and innovative company that is passionate about creating a better future for our customers, partners, and employees. We believe in the power of collaboration, creativity, and technical expertise to drive growth, innovation, and success. Our commitment to excellence is reflected in our products, services, and culture, and we are proud to be an equal opportunity employer that values diversity, equity, and inclusion.

Job Summary

As a Senior Customer Solutions Consultant (CSE, Professional Services) at arenaflex, you will be responsible for delivering exceptional customer experiences through the provision of complex project scope services, technical leadership, and collaboration with cross-functional teams. Your expertise will be essential in driving successful outcomes for our customers and partners, and in delivering value that exceeds their expectations.

Key Responsibilities

* Provide services to customers (75%): + Work on complex project scope with minimal direction from customer/SI nominated representatives to accomplish assigned tasks. + Contribute to design for specific deliverables and assist in the deployment of arenaflex products. + Contribute to implement new solutions under the direction of Delivery Architects. + Create proof of concept / proof of value technology analysis and pilots. + Conduct external and internal technical presentations/trainings to peer groups. + Use and contribute to technical forums within the arenaflex AMC environment and local professional communities and technical user groups. + Apply own subject matter knowledge to solve a variety of common technical issues. + Exercise independent judgment within defined practices and procedures to determine appropriate action. + Participate as part of a team and maintain good relationships with team members and customers.

• Technical Leadership (25%):

+ Ultimately accountable for technical solution implementation for project. + Lead a team and communicate project status and risks to all project stakeholders on behalf of the team. + Use technical experience to give customer sound technical advice. + Responsible for knowing the Architecture, versions, and requirements. + Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.

What it Takes to Excel

To succeed in this role, you will need to possess a unique blend of technical expertise, business acumen, and interpersonal skills. Here are some of the key qualifications and skills we are looking for:

• Expected Qualification and Soft Skills:

+ 5-7 years of relevant technical experience. + Excellent communication/customer service skills/confident telephone manner. + Proactive and able to work under pressure. + Experience in complex IT project implementations, customizations, and/or maintenance. + Must have an analytical mindset to analyze test results and facilitate defect resolution. + Organized and methodical, dealing with numerous tasks. + Fluent in written and verbal English.

• Requested Technical skills (technical skills to include two or more of the following):

+ IBM Enterprise COBOL or PLI programming experience. + System level experience of IBM CICS; IMS and JCL. + Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL. + Windows operating system. + Linux/UNIX operating system. + Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes.

• Desired Project Experience:

+ A practical experience of mainframe application modernization project is highly desirable. + Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. + Experience with COBOL modernization and porting application code across platforms. + Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc. + Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration. + Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle. + Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

• Other Preferred Skills:

+ Bachelor's degree in Computer Science or related field. + Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express. + Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; ... + Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc. + Proficient in another EU language.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Senior Customer Solutions Consultant (CSE, Professional Services), you will have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your technical and business skills.
• Opportunities to work on complex and challenging projects that will help you grow and develop as a professional.
• Collaborative and supportive team environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions to the company.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that is passionate about creating a better future for our customers, partners, and employees. Our company culture is built on the values of collaboration, creativity, and technical expertise, and we are committed to providing a work environment that is inclusive, diverse, and equitable.

• Flexible working arrangements, including remote work options.
• Collaborative and supportive team environment that encourages innovation and creativity.
• Recognition and rewards for outstanding performance and contributions to the company.
• Opportunities to work on complex and challenging projects that will help you grow and develop as a professional.

Compensation, Perks, and Benefits

As a Senior Customer Solutions Consultant (CSE, Professional Services) at arenaflex, you will be rewarded with a competitive compensation package that includes:

• Salary: Competitive salary based on experience and qualifications.
• Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Perks: Flexible working arrangements, including remote work options, and a range of employee perks and benefits.

How to Apply

If you are a seasoned professional with a passion for delivering exceptional customer experiences, and you are looking for a challenging and rewarding role that will help you grow and develop as a professional, then we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, diverse, and equitable, and we welcome applications from qualified candidates from all backgrounds. Apply for this job