Experienced Full Stack Engineering Manager – Customer Success at arenaflex

Join arenaflex, the world's first RiskOps platform for financial risk management, as we revolutionize the way businesses approach risk and compliance. As a seasoned Engineering Manager, you will play a pivotal role in leading our customer delivery projects, ensuring the successful integration of our platform into the complex environments of some of the world's largest financial institutions.

About arenaflex

arenaflex is the market leader in safeguarding global commerce with our cutting-edge cloud-based risk management platform, powered by machine learning and artificial intelligence. Our mission is to secure the transition to a cashless world while enabling digital trust in every transaction and payment type. With a valuation of over $1.5 billion and a team of talented professionals, we're committed to protecting trillions of dollars and improving the customer experience for everyday users, without compromising privacy.

Your Role

As an experienced Engineering Manager, you will lead the execution of technical solutions in our customer delivery projects. This role is at the intersection of engineering rigor and real-world problem-solving, requiring a unique blend of technical expertise, leadership skills, and customer focus. You will be responsible for customizing and integrating arenaflex's platform into the complex environments of our clients, ensuring high-quality, efficient delivery.

Key Responsibilities

* Lead technical delivery: Own the engineering execution of client implementations from design to deployment, ensuring scalability, stability, and maintainability of custom solutions.

• Be hands-on: Act as a Technical Lead where needed—participating in solution design, code reviews, and critical debugging, especially for complex or high-risk client needs.
• Support the team: Hire, coach, and grow software engineers and technical consultants; build a high-performing, motivated, and accountable team culture.
• Bridge the field and the product: Understand customer requirements and constraints; propose scalable solutions that align with arenaflex's product and architecture guidelines.
• Drive engineering standards: Implement and uphold best practices, technical quality controls, and delivery consistency across regions and teams.
• Continuously improve: Contribute to the evolution of delivery frameworks, toolkits, and reusable components that accelerate integration efforts.
• Collaborate cross-functionally: Work closely with Product, Risk & AI, and Project Management teams to align on priorities, unblock issues, and coordinate execution.

Your Qualifications

* Technical depth: 5+ years of software engineering (Java preferred) or DevOps experience, with deep knowledge of modern software development practices.

• Leadership experience: 2+ years leading technical teams in customer-facing environments, ideally with global or distributed teams.
• Client orientation: Proven experience delivering complex integrations in demanding, regulated environments, ideally in Financial Services.
• Process mindset: Ability to define and evolve engineering practices that improve execution predictability, quality, and speed.
• Strong communication skills: Adept at translating technical concepts for both technical and non-technical stakeholders.
• Empowering leadership: A track record of coaching and developing engineers, driving ownership and accountability.
• Familiarity with system integration, data pipelines, and real-time event processing.
• Understanding of project management lifecycles (Agile, Scrum, etc.).
• Experience working in a product-led company delivering client-specific customizations.

The Customer Success Team

The Customer Success Team at arenaflex is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge technology platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge tools and technologies
• Recognition and rewards for outstanding performance

Your First 30-Days at arenaflex

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your arenaflex journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about arenaflex and the team. Finally, you will start working on projects and collaborating on work currently being done.

Join Our Team

If you're a motivated and experienced Engineering Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! apply to this job

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