Senior Customer Success Manager – Driving Customer Value and Growth at arenaflex

At arenaflex, we're revolutionizing the way businesses buy and manage software, services, and tools. With a purpose-built procurement platform, we're simplifying the complex task of procurement for enterprises worldwide. Our innovative solution has created a new category in the $50B+ TAM space, and we're proud to have the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on us to manage billions of dollars in spend. As a Senior Customer Success Manager at arenaflex, you'll play a critical role in driving customer value and growth across our rapidly expanding customer base. You'll work closely with our engineering and product teams to deliver exceptional customer experiences, while also building strong relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.

Your Role

As a Senior Customer Success Manager, you'll be responsible for managing a portfolio of clients across all types of clients and driving customer success. You'll advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees. You'll work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you'll also get exposure to different types of companies and industries.

Key Responsibilities

* Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.

• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on arenaflex's platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes.

Qualifications

* 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.

• Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
• Excellent interpersonal skills and ability establish quick rapport and trust with customers.
• Strong project management skills to manage a dynamic customer portfolio.
• Creative problem solver while being attentive to details.
• Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).

Nice to Haves

* Experience with SaaS workflow management tools (low code / no code configuration).

• Procurement, legal, financial, or IT systems background (fluency or exposure).
• Experience working in a top tier consulting firm or have an MBA.

Perks & Benefits

At arenaflex, we're committed to providing our employees with everything they need to do their best work.

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

Why Join arenaflex?

We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.

What We Offer

* A dynamic and fast-paced work environment with a talented team of innovators

• Opportunities for growth and professional development in a rapidly expanding company
• A comprehensive benefits package, including health, vision, and dental coverage, commuter benefit, and flexible PTO
• A chance to work with a world-class team and customers like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential
• A competitive salary and equity package

How to Apply

If you're passionate about customer success and want to join a team that's revolutionizing the way businesses buy and manage software, services, and tools, apply now! Apply for this job