Experienced Customer Service Representative & French & English Interim Support Specialist – Join arenaflex in Lisbon, Portugal

Are you passionate about delivering exceptional customer experiences and fluent in both French and English? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative & French & English Interim Support Specialist in our Lisbon office. At arenaflex, we're a one-of-a-kind marketplace for buying and selling special objects, with a mission to become the world's most popular destination for unique items. Our team of passionate experts curates over 75,000 unique items in auction each week, and we've sold over 20 million special objects to date. We're a growing, diverse, and sustainable scale-up that lives by our core values: * Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers If these values resonate with you, we'd love to explore how you can join us on this exciting journey! About the Role As an Experienced Customer Service Representative & French & English Interim Support Specialist, you'll have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You'll make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both. The customer service department plays an essential role in arenaflex, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. Key Responsibilities * Provide exceptional customer service to our Sellers and Buyers via diverse channels (chat, email, phone, social media) * Manage disputes and complaints between Sellers and Buyers, finding solutions that work for both * Collaborate with Sales and Experts to improve the overall Customer Experience * Bring valuable feedback on possibilities for improvements in our services * Work closely with the customer service team to ensure seamless communication and resolution of customer queries Essential Qualifications * Professional speaking and writing skills in French and English * Strong analytical and critical thinking skills * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Ability to quickly switch between various customer channels like phone and e-mail communications * Ability to positively interact with your team and other departments * Available to work 40 hours per week * Willing to commute to our Lisbon office and work in the office at least 2 days per week * Flexible with working at least 2 weekends a month and on some public holidays Preferred Qualifications * Experience in a similar role in a fast-paced, dynamic environment * Knowledge of the e-commerce or auction industry * Familiarity with customer relationship management (CRM) software * Experience with conflict resolution and negotiation Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional customer experiences Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * Clear development plans and mentorship programs designed to support your career progression * Opportunities for professional growth and advancement * Access to training and development programs to help you develop new skills and knowledge * A culture of connection and collaboration, where you can learn from and share with your colleagues Work Environment and Company Culture Our vibrant offices in Lisbon are designed to inspire and connect. Most arenaflex employees are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you'll be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead. Compensation, Perks, and Benefits We offer a competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also receive: * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network * A Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by arenaflex * Amazing Office right in the centre of Lisbon Why You'll Love Working with Us At arenaflex, we're passionate about creating a visible impact and making a difference in the lives of our customers. We're a culture of connection and collaboration, where you can learn from and share with your colleagues. We're committed to helping our employees grow and develop their careers, and we offer a range of learning and development opportunities to support your growth. How to Apply If you're excited about this role and think you'd be a great fit for our team, please submit your application, including your English CV and cover letter, by clicking the link below. By submitting your application, you agree to arenaflex's Applicant Privacy Policy. Apply to this job We can't wait to hear from you! HTML Job Description

Experienced Customer Service Representative & French & English Interim Support Specialist

Are you passionate about delivering exceptional customer experiences and fluent in both French and English? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative & French & English Interim Support Specialist in our Lisbon office.

About the Role

As an Experienced Customer Service Representative & French & English Interim Support Specialist, you'll have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You'll make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both.

Key Responsibilities

• Provide exceptional customer service to our Sellers and Buyers via diverse channels (chat, email, phone, social media)
• Manage disputes and complaints between Sellers and Buyers, finding solutions that work for both
• Collaborate with Sales and Experts to improve the overall Customer Experience
• Bring valuable feedback on possibilities for improvements in our services
• Work closely with the customer service team to ensure seamless communication and resolution of customer queries

Essential Qualifications

• Professional speaking and writing skills in French and English
• Strong analytical and critical thinking skills
• Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
• Ability to quickly switch between various customer channels like phone and e-mail communications
• Ability to positively interact with your team and other departments
• Available to work 40 hours per week
• Willing to commute to our Lisbon office and work in the office at least 2 days per week
• Flexible with working at least 2 weekends a month and on some public holidays

Preferred Qualifications

• Experience in a similar role in a fast-paced, dynamic environment
• Knowledge of the e-commerce or auction industry
• Familiarity with customer relationship management (CRM) software
• Experience with conflict resolution and negotiation

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Clear development plans and mentorship programs designed to support your career progression
• Opportunities for professional growth and advancement
• Access to training and development programs to help you develop new skills and knowledge
• A culture of connection and collaboration, where you can learn from and share with your colleagues

Work Environment and Company Culture

Our vibrant offices in Lisbon are designed to inspire and connect. Most arenaflex employees are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you'll be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.

Compensation, Perks, and Benefits

We offer a competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You'll also receive:

• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
• A Work From Home Allowance to help with your monthly household bills
• Commuting between your home and our office is covered by arenaflex
• Amazing Office right in the centre of Lisbon

Why You'll Love Working with Us

At arenaflex, we're passionate about creating a visible impact and making a difference in the lives of our customers. We're a culture of connection and collaboration, where you can learn from and share with your colleagues. We're committed to helping our employees grow and develop their careers, and we offer a range of learning and development opportunities to support your growth.

How to Apply

If you're excited about this role and think you'd be a great fit for our team, please submit your application, including your English CV and cover letter, by clicking the link below. By submitting your application, you agree to arenaflex's Applicant Privacy Policy.

Apply to this job Apply for this job