Experienced Full Stack Product Owner – Customer Retention Strategy and Experience

At arenaflex, we're on a mission to revolutionize the way we approach customer retention in the insurance industry. As a leading global insurer, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're now seeking an experienced Full Stack Product Owner to join our team in México, responsible for defining the product roadmap for customer retention, managing stakeholder relationships, and driving feature prioritization and execution.

About arenaflex

arenaflex is one of the largest insurers in the United States, providing a wide range of insurance and financial services products to over 10 million U.S. households. With a strong presence in all 50 states and a team of over 48,000 exclusive and independent agents, we're dedicated to delivering innovative solutions that meet the evolving needs of our customers. As part of a global insurance group, we're committed to upholding the highest standards of excellence, integrity, and customer satisfaction.

Job Summary

As a Full Stack Product Owner, you'll play a critical role in shaping our customer retention strategy and experience. You'll work closely with cross-functional teams to identify customer needs, develop product roadmaps, and prioritize features that drive business value. Your expertise in stakeholder management, strategic planning, and agile methodologies will be essential in ensuring successful project execution and delivery.

Key Responsibilities

* Define and prioritize product roadmaps for customer retention, aligned with business objectives and customer needs

• Manage stakeholder relationships, including business owners, product managers, and development teams
• Collaborate with cross-functional teams to identify customer needs, develop product requirements, and prioritize features
• Develop and maintain comprehensive product documentation, including product roadmaps, feature descriptions, and acceptance criteria
• Facilitate and participate in Agile ceremonies, including Program Increment (PI) Planning and retrospectives
• Analyze and enhance customer touchpoints throughout the policy lifecycle, from onboarding to renewal
• Develop and maintain metrics and reporting to measure customer retention and satisfaction

Essential Qualifications

* Bachelor's degree in a relevant field, such as business administration, marketing, or computer science

• Minimum 3-6 years of experience in product management, customer experience, or a related field
• Strong communication and interpersonal skills, with the ability to effectively manage stakeholder relationships
• Experience with Agile methodologies, including Scrum and Kanban
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint
• Familiarity with Agile tools, such as Jira and Confluence
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights

Preferred Qualifications

* Master's degree in a relevant field

• Experience in the insurance industry or a related field
• Certification in Agile methodologies, such as CSM or CSPO
• Familiarity with data analytics tools, such as Power BI
• Experience with customer experience design and user research

Skills and Competencies

* Strategic thinking and planning

• Stakeholder management and communication
• Agile methodologies and tools
• Product management and development
• Customer experience design and user research
• Data analysis and insights
• Collaboration and teamwork
• Adaptability and flexibility

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your career growth and development. As a Full Stack Product Owner, you'll have opportunities to:

• Develop your skills and expertise in product management, customer experience, and Agile methodologies
• Collaborate with cross-functional teams to drive business value and innovation
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Contribute to the development of our customer retention strategy and experience

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's supportive, collaborative, and innovative. As a Full Stack Product Owner, you'll have the opportunity to work with a talented team of professionals who share your passion for customer retention and experience.

Compensation, Perks, and Benefits

This position comes with a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health insurance and pension plan
• Flexible work arrangements, including remote and office-based options
• Dynamic and inclusive work culture within a globally renowned group
• Private health insurance
• Pension plan
• Paid time off
• Training and development opportunities

How to Apply

If you're a motivated and experienced product manager with a passion for customer retention and experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We look forward to hearing from you! Apply for this job